health navigator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Attentive Behavioral Health Specialist promoting great communication skills coupled with the capability to work independently and as a member of a highly effective team. Expertise in relationship building and motivational interviewing techniques. Twenty years experience providing ongoing support and connection to resources with a vast understanding of treatment options and services that meet the individuals needs.
Skills
Communication
Program development and expansion
Stakeholder relations
Behavioral health coaching
Outreach programs
Motivational Interviewing
Client relationship management
Staff development expertise
Project coordination
Event coordination
Conflict resolution
Team management
Youth crisis intervention
Community outreach expert
Community Resource Referral
Client intake
Resource navigator
Crisis Evaluation and Intervention
Behavioral Treatment Referrals
Suicide Precautions Expertise
Outreach Programming Specialist
Community Resources Specialist
Client Goal Planning
Friendly, Positive Attitude
Safety Planning
Safety and Risk Assessments
Active Listening
Community Health Services
Family Case Management
Mental Health Training
Experience
Health Navigator, 10/2022 to Current Family Health Centers Of San Diego, Inc. – Oceanside, CA,
Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
Confirmed patients received necessary support services such as medical care, housing and public benefits.
Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
Counseled patients on health maintenance through lifestyle modifications and medications.
Reached out to doctors and healthcare providers to inquire about orders.
Collaborated with other professionals to assess client needs.
Educated clients on options to assist in making informed decisions.
Advocated for clients to resolve medical or personal crises.
Guided clients in development of skills and strategies for dealing with individual problems.
Referred client or family to appropriate community resources to obtain support for mental or physical illness.
Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
Intake Coordinator, 05/2021 to 07/2021 Geo Group Inc. – Jena, LA,
Compiled physical and digital documents, charts and reports.
Answered phone calls to provide assistance, information and medical personnel access.
Updated group medical records and technical library to promote smooth office operations.
Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Managed inquiries through all social media channels.
Managed all email templates.
Maintained records in CentralReach and Hubspot.
Conducted patient intake interviews to collect medical information and insurance details.
Program Director, 11/2003 to 01/2020 Radio One – Baltimore, MD,
Created comprehensive progress reports on all programs to show progress.
Designed and implemented life skills curriculum for youth with disabilities.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Oversaw completion of productivity goals and educated employees on established company processes.
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Developed and managed budgets for life skills program for youth with disabilities.
Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
Engaged professionally with agency partners and customers to build rapport and nurture relationships.
Developed and Implemented programs for high school students with disabilities.
Developed and implemented programs for veterans with disabilities.
Provided ongoing advocacy and navigation to veterans with disabilities.
Relationship management with 51 high schools and teachers.
Relationship management with the Veterans Affairs systems.
Increased advocacy and awareness in communities for people with disabilities.
Managed program operations and provided strategic leadership for workers.
Facilitated staff meetings and educational work sessions to strengthen staff competencies.
Program Manager, 10/1999 to 09/2003 Mcafee Corp. – Orlando, FL,
Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
Fostered relationships with students, and provided counseling on personal issues.
Provided one-on-one guidance counseling on broad range of behavioral, emotional and psychological issues, including self-harm, eating disorders, parent-child relationships, identity issues, anxiety and mental health topics.
Taught youth how to drive discussion and promote change through various channels.
Managed a mentoring/tutoring program for inner city youth.
Volunteer coordinator
Connected youth and families to resources.
Provided a safe place for youth after school.
Education and Training
: Motivational Interviewing, Expected in 10/2019 to IFIOC - Spokane, WA, GPA:
Bachelor of Arts: Social Work, Expected in 05/2003 to Aquinas College - Grand Rapids, MI GPA:
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