Seeking a position that will benefit from my experience as a customer service professional, where my positive interaction and 15 years of experience can help improve customer satisfaction.
MS Office programs (Word, Excel, PowerPoint, Outlook and Access). Executive support Office management, Billing/invoicing Office administration Customer service Account management Database administration, Document preparation, Travel coordination, Project/program support and Superior multitasking talents |
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- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
- Researched information under Medicare and Affordable Care Act in order to complete customer enrollment in health insurance policies
- Interviewed clients via five9 call center software to identify citizens needing affordable health care.
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Implented knowledge of HIPPA laws and regulations while enrolling consumers in health care program.
- Received inbound call from consumer's inquiring about health care coverage.
- Interviewed consumers in order to determine eligibility status Provided pre-consultation advice to consumer Entered customer information in to company software Enrolled Medicare and Medicaid recipients into health care insurance policies.
- Utilized MS Excel to calculate income levels as part of pre-qualification process.
- Executed outbound calls to existing customer base resulting in increase in insurance sales.
- Responsible for medical benefits claims processing for Ford Motor Co.
- Assisted hourly and salary workers with understanding and applying federal and company laws, rules, regulations, policies and procedures
- Provided assistance to improve claims processes Processed billing, reimbursement, and pricing assistance in MS Excel.
- Input and activated new annuities and life insurance policies
- Researched MS Excel to locate missing funds and client information
- Processed credit card and EFT bank transactions utilizing MS Excel
- Assisted management with special project request
- Provided overall administrative support to management.
- Answered inbound calls from customers scheduling transportation
- Provided coaching to staff on proper telephone etiquette
- Provided training to employees on computer software applications
- Monitored employee reservations and trip information
- Resolved and/or escalate client concern(s) to management for assistance
- Communicated information between client and dispatchers to achieve resolution status
- Monitored and updated trip data within transit system management database
- Researched income tax documents to resolve out-of-balance tax discrepancies
- Calculated income tax statements in MS Excel to ensure accuracy of balance due
- Gathered and compiled information to be included in pre-audit analysis
- Calculated and performed federal, state, and local tax audits.
- Performed analysis to support senior management in determining mortgage loan decisions
- Inspected loan documents to recover missing files
- Communicated with title and Mortgage Company until documentation was recovered
- Maintained status of transaction by logging contact and confirmation data into company software
- Processed over 400 client files per week resulting in expedient and efficient mortgage closings
- Developed and maintained MS Access database.
- Created MS Access databases to collect client information in order to provide lists, status reports and management overview reports.
- Utilized detail oriented research and feedback on automotive customers regarding damages, location, maintenance and costs/payments Routinely updated and managed customer files using Microsoft Word and Excel.
- Scanned legal documents into electronic files for storage
- Trained and developed new employees
- General office duties.
- Researched MS Access to review customer billing statements
- Utilized MS Excel to update customer contracts to reflect current billing statements
- Updated and adjusted customer billing statements accordingly
- Researched customer billing statements for overages
- Contacted customers via email and telephone regarding outstanding balances
- Applied due credits to customer accounts
- Interacted with customers regarding balances until point of resolution.
- Provided Ford Motor Company with web support for Ford Online Store
- Processed orders and returns for Ford online customer
- Processed credit card refunds
- Created status reports on customer orders
- Utilized MS Outlook to respond to customer emails
- Researched customer concerns until point of resolution
- Processed customer payments and returns by utilizing MS Excel application.
- General office duties.
- Addressed and resolved dealership concerns and inquiries involving new vehicle incentive programs for all GM divisions
- Advised dealership of shipping status through system support and/or contacting distribution centers
- Informed dealerships of payments and rejections on open incentive accounts
- Entered information into software database for reference and research
- Utilized Microsoft Excel to calculate dealer and customer rebates.
Coursework in Business, Marketing and Communications
Account management, administrative support, automotive rebate specialist, billing/balance resolution,customer service coaching, client consultation, credit processing, client interaction, customer service, database administration, detail oriented, documentation, senior management, funds, General office duties,health insurance, invoicing,MS Office, MS Access, MS Excel, Outlook, PowerPoint, Microsoft Word, multitasking, office management, data research, scheduling, tax calculation, telephone etiquette, superior multi-tasking skills.
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School Attended
- Finney High School
- University of Phoenix
Job Titles Held:
- Health Marketing Coordinator
- Benefits Specialist
- New Business Professional
- CSR Coach/Trainer
- Tax Auditor
- Mortgage Processor
- Archive Research Analyst
- Accounts Receivable and Payable Rep
- Customer Service Representative
- Auto Dealer Business Associate
Degrees
- High School Diploma
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