Health Marketing Coordinator Resume Example Dialogue Direct

HEALTH MARKETING COORDINATOR

Career Overview

Seeking a position that will benefit from my experience as a customer service professional, where my positive interaction and 15 years of experience can help improve customer satisfaction.

Core Strengths

MS Office programs (Word, Excel,

PowerPoint, Outlook and Access).

Executive support

Office management, Billing/invoicing

Office administration

Customer service

Account management

Database administration, Document preparation,

Travel coordination, Project/program support and Superior multitasking talents

Strong organizational skills
Active listening skills
Sharp problem solver
Sharp problem solver
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player

Accomplishments

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Researched information under Medicare and Affordable Care Act in order to complete customer enrollment in health insurance policies

Interviewed clients via five9 call center software to identify citizens needing affordable health care.

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

Dialogue DirectSeptember 2014 to CurrentHealth Marketing Coordinator
Highland Park, MI

Implented knowledge of HIPPA laws and regulations while enrolling consumers in health care program.
Received inbound call from consumer's inquiring about health care coverage.
Interviewed consumers in order to determine eligibility status Provided pre-consultation advice to consumer Entered customer information in to company software Enrolled Medicare and Medicaid recipients into health care insurance policies.
Utilized MS Excel to calculate income levels as part of pre-qualification process.
Executed outbound calls to existing customer base resulting in increase in insurance sales.

Bartech/ACSMarch 2011 to June 2011Benefits Specialist
Allen Park, MI

Responsible for medical benefits claims processing for Ford Motor Co.
Assisted hourly and salary workers with understanding and applying federal and company laws, rules, regulations, policies and procedures
Provided assistance to improve claims processes Processed billing, reimbursement, and pricing assistance in MS Excel.

Otterbase Inc/AAALife September 2010 to December 2010New Business Professional
Livonia, MI

Input and activated new annuities and life insurance policies
Researched MS Excel to locate missing funds and client information
Processed credit card and EFT bank transactions utilizing MS Excel
Assisted management with special project request
Provided overall administrative support to management.

Enjoi TransportationMarch 2006 to December 2009CSR Coach/Trainer
Detroit, MI

Answered inbound calls from customers scheduling transportation
Provided coaching to staff on proper telephone etiquette
Provided training to employees on computer software applications
Monitored employee reservations and trip information
Resolved and/or escalate client concern(s) to management for assistance
Communicated information between client and dispatchers to achieve resolution status
Monitored and updated trip data within transit system management database

Kelly Services/Flagstar BankSeptember 2002 to November 2005Tax Auditor
Troy, MI

Researched income tax documents to resolve out-of-balance tax discrepancies
Calculated income tax statements in MS Excel to ensure accuracy of balance due
Gathered and compiled information to be included in pre-audit analysis
Calculated and performed federal, state, and local tax audits.

Kelly Services/Flagstar BankSeptember 2002 to November 2005Mortgage Processor
Troy, MI

Performed analysis to support senior management in determining mortgage loan decisions
Inspected loan documents to recover missing files
Communicated with title and Mortgage Company until documentation was recovered
Maintained status of transaction by logging contact and confirmation data into company software
Processed over 400 client files per week resulting in expedient and efficient mortgage closings

Kelly ServicesSeptember 2002 to November 2005Archive Research Analyst
Sterling Heights, MI

Developed and maintained MS Access database.
Created MS Access databases to collect client information in order to provide lists, status reports and management overview reports.
Utilized detail oriented research and feedback on automotive customers regarding damages, location, maintenance and costs/payments Routinely updated and managed customer files using Microsoft Word and Excel.
Scanned legal documents into electronic files for storage
Trained and developed new employees
General office duties.

Kelly ServicesJanuary 2002 to November 2005Accounts Receivable and Payable Rep
Troy, MI

Researched MS Access to review customer billing statements
Utilized MS Excel to update customer contracts to reflect current billing statements
Updated and adjusted customer billing statements accordingly
Researched customer billing statements for overages
Contacted customers via email and telephone regarding outstanding balances
Applied due credits to customer accounts
Interacted with customers regarding balances until point of resolution.

Adecco StaffingJanuary 1999 to September 2002Customer Service Representative
Sterling Heights, MI

Provided Ford Motor Company with web support for Ford Online Store
Processed orders and returns for Ford online customer
Processed credit card refunds
Created status reports on customer orders
Utilized MS Outlook to respond to customer emails
Researched customer concerns until point of resolution
Processed customer payments and returns by utilizing MS Excel application.
General office duties.

Adecco StaffingJanuary 1999 to September 2002Auto Dealer Business Associate
Sterling Heights, MI

Addressed and resolved dealership concerns and inquiries involving new vehicle incentive programs for all GM divisions
Advised dealership of shipping status through system support and/or contacting distribution centers
Informed dealerships of payments and rejections on open incentive accounts
Entered information into software database for reference and research
Utilized Microsoft Excel to calculate dealer and customer rebates.

Educational Background

Finney High School1993High School Diploma: General Studies/College PrepDetroit, MI, United States

University of PhoenixBusiness Management College Prep/General StudiesSouthfield, MI, United States

Coursework in Business, Marketing and Communications

Skills

Account management, administrative support, automotive rebate specialist, billing/balance resolution,customer service coaching, client consultation, credit processing, client interaction, customer service, database administration, detail oriented, documentation, senior management, funds, General office duties,health insurance, invoicing,MS Office, MS Access, MS Excel, Outlook, PowerPoint, Microsoft Word, multitasking, office management, data research, scheduling, tax calculation, telephone etiquette, superior multi-tasking skills.

Resume Overview

Companies Worked For:

Dialogue Direct
Bartech/ACS
Otterbase Inc/AAALife
Enjoi Transportation
Kelly Services/Flagstar Bank
Kelly Services
Adecco Staffing

School Attended

Finney High School
University of Phoenix

Job Titles Held:

Health Marketing Coordinator
Benefits Specialist
New Business Professional
CSR Coach/Trainer
Tax Auditor
Mortgage Processor
Archive Research Analyst
Accounts Receivable and Payable Rep
Customer Service Representative
Auto Dealer Business Associate

Degrees

High School Diploma : General Studies/College Prep
Business Management College Prep/General Studies

Health Marketing Coordinator Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes