Proven record of facilitating support services and managing face-paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any administrative setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer service and high levels of client satisfaction.
Provide technical health information support to physicians, medical practices and insurance companies. Currently works side-by-side with Covenant Health's Organizational Efficiency Officer to streamline the integration of merging all 8 Covenant Health medical facilities health information departments into one functional area. Editing and perfecting the electronic master patient index (empi) with help from East Tennessee Health Information Network (ethin). Daily usage of Dolby Fusion Transcription Dictation system to edit and compile reports. Compile monthly statistics for Medical Executive Committee. Physicians suspension for multiple facilities. Handle inbound complaint resolution due to physician suspension. Travel to many Covenant facilities for training and support issues. Transitioned a paper health information department to a fully functional electronic part of Covenant Health's centralization expansion.
Objectives to support and gain community awareness for CASA in Oak Ridge, Scott and Blount counties. Nominating, Finance, several fund raising, and Volunteer Appreciation Committees. Elected committee chair for Board Development Committee June 2012.
Responsible for patient medical records: prep, scan, analyze and index into Sovera. Customer service to physicians, patients, and other medical institutions. Daily use of Dolby Fusion Dictation system, Sovera (EMR), Starclin, GUI and MPI Merge, DVI, ChartScript, Microfilm, Outlook, HEMM, Internet Explorer, Microsoft Word, SharePoint and Excel. Trouble shooting physician dictation phones and adhering to all HIPAA guidelines for release of information, ordering for department supplies.
Responsible for daily communication operations within the security department, engineering, and transportation services departments. Coordinate personnel during emergencies through various communication methods. Daily shift reporting to include logging calls as well as security activities. Various access control responsibilities to include the creation of badges, as well as manual control through computerized system to control employee access to sensitive areas. Monitoring of CCTV system of all hospital grounds, Simplex Fire Alarm system and monitoring. Department assistant for Parkwest's Director of Communication and safety, duties included staff scheduling and ordering of supplies.
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