Dedicated, compassionate, receptive medical records clerk with 8 years of experience working in a fast-paced hospital environment. Expertise in record retrievals and quality assurance. While maintaining excellent customer service to both clients and patients.
Skills
Medical recordkeeping
Data management
Medical terminology
Patient data identification
Billing procedures
ICD-9 coding experience
Microsoft Office
HIPAA compliance and expertise for maintaining patient confidentiality
Experience
01/2019 to 03/2021
Health Information Management Senior ClerkOptum360 – City, STATE,
Pulled and released patient records to appropriate persons and/or agencies according to regulations.
Safeguarded medical records to maintain patient confidentiality by following HIPAA guidelines.
Assigned medical records to correct departments using the appropriate computer software.
Performed quality assurance and records to ensure accuracy.
Submitted medical records to back to physicians and nurses for revision of inaccurate patient medical information.
Compiled and coded patient data using ICD-9 classification systems.
Determined and implemented techniques to improve medical records retrieval process.
Worked closely with coworkers to deliver project requirements, developed solutions, and met deadlines.
11/2013 to 01/2019
Release of Information SupervisorIntegrity Document Solutions – City, STATE,
Trained new employees on support processes, procedures and knowledge base.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Managed user profiles, security access and shared file structures.
Built and maintained successful relationships with service providers, vendors, and customers.
Handled large volume of phone calls, chat and emails for medical records using Epic, Cerner, and Meditech EHR systems.
Scanned incoming documentation.
Maintained complete confidentiality in accordance with the organization, HIPAA and HITECH guidelines.
Purged outdated files.
Followed-up with insurance companies and individuals to resolve discrepancies.
Verified, updated and ordered offsite charts.
Invoiced all billable medical records requests within the department.
Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts with frequent in depth audits.
Supported medical staff and administration.
Returned incomplete records and charts to appropriate personnel for correction.
Managed onsite HR processes.
Processed Risk management case to ensure all documents submitted to all parties was accurate, complete and up to date.
08/2017 to 01/2018
Client Service Representative-LeadCiox Healthcare – City, STATE,
Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Promoted client satisfaction by working with operational teams in proper resolution of service issues.
Trained new employees on company customer service policies and service level standards.
Invoiced all billable medical records requests.
Met and exceeded performance goals to support long-term company growth.
Held weekly meetings with employees to provide constructive feedback on performance.
Took escalated calls to deliver expert solutions.
Oversaw and guided team of eleven.
Attended job training to sharpen skills and keep informed on new policies and procedures.
Collaborated with higher leadership to devise strategies to improve processes and risk management.
Planned and executed compliance audits.
Education and Training
Expected in 06/2021 to to
Bachelor of Science: Psychology Grand Canyon University - Phoenix, AZ GPA:
Cum laude graduate
Major in Psychology
Major in business
Expected in 10/2015 to to
Associate of Science: Criminal Justice Brookline College - Phoenix - Phoenix, AZ GPA:
Ranked in Top 5% of class
President's List Honoree 2014-2015
Summa cum laude graduate
Expected in to to
Certification: Medical Billing And Coding San Joaquin Valley College - Menifee, CA, GPA:
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