Health Homes Director Care Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Registered Nurse Professional with nine years of progressive nursing experience in the healthcare industry. Proficient in checking vital signs, administering medications. Skilled in assessing the physical, mental and emotional condition of patients. Adept at working with groups and individuals to maximize health and education. General knowledge of healthcare laws and practices. Excellent customer service and communication skills. .

  • Fast Learner
  • Interpersonal Skills
  • Attention to Detail
  • Multi-task
  • Patient education and counseling
  • Case management
  • Teamwork
  • Care plan development
  • Motivational Interviewing
  • Strong clinical judgement
  • Medical Chart Documentation
  • Scheduling
  • Care Coordination
Work History
Health Homes Director/Care Manager, 05/2018 to 03/2021
Us Oncology, Inc. Fort Wayne, IN,
  • Consult with 8 or more patients each day to review health conditions, follow up on medical doctor appointments and create care plans.
  • Educated patients seeking treatment from Opioid addiction in conjunction with other chronic health conditions to educate on health promotion, lifestyle interventions, and decreasing hospital utilization.
  • Scheduled Primary Care Physician and specialist appointments for patients
  • Completed documentation of care, hospital discharge and patient activities.
  • Connected patients with available community and charitable resources.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Trained new nurses for different BD Health sites relation to Health Home Director/Care Manager role.
  • Provided follow up with patients after hospital discharge to provide continuity and understanding of after care.
  • Created Monthly population report questionnaires on various health topics and providing educational materials to patients for health promotion.
  • Review trends on population reports to identify gaps of care and implement appropriate interventions to improve outcomes.
  • Monitored patients in CRISP system for alerts regarding hospitalizations and to utilize information for care coordination.
  • Provided referrals for legal services, housing ,employment, educational services, and substance abuse support groups for patients.
  • Completed intakes to enroll clients into care coordination services
  • Collaborated with corporate staff in making workflow more efficient for reimbursement of services completed.
  • Communicated with patients with compassion while keeping medical information private
RN Clinician, 01/2016 to 01/2017
Us Oncology, Inc. Fredericksburg, TX,

Please refer to the job description from Healthways. Company changed name to Sharecare

RN clinician , 01/2012 to 01/2016
Intrepid Usa Health Care Services Knoxville, TN,
  • Performed outreach via telephone to 50 or more patients per day and reviewed cases to assess if members with chronic illnesses require care management.
  • Evaluated effectiveness of alternate care services maintaining cost-effectiveness and quality care according to company standards.
  • Facilitated coordination of services needed and referral management for current members in care management.
  • Accurately documented clinical assessments in medical management information systems according to regulatory and accreditation standards.
  • Utilized data to ensure that clinical intervention results in improved clinical outcomes and appropriate utilization of care management services.
  • Contacted 50 or more patients via telephone to conduct ongoing detailed assessments of clinical conditions, recommended screenings, and immunizations.
  • Identified health barriers with medication adherence and hospital discharge to help decrease hospital utilization.
  • Provided effective counseling in health maintenance and disease management.
Private Duty Certified Nursing Assistant, 01/2009 to 01/2012
We Care Agency P.D.S City, STATE,
  • Conducted in house visits to patient's homes to assist with daily living activities including meal preparation, medication reminders and light housekeeping.
  • Provided personal care including bathing, dressing and transporting patients outside of home.
  • Observed clients within there home to avoid injury and prepare emergency procedures as necessary.
  • Evaluated patient's condition daily and record information in medical records.
  • Communicated with patient's family members by providing information on good health habits.
Bachelor of Science: Nursing, Expected in 07/2014
Walden University - Minneapolis, MN

Graduated cum laude

Associate of Arts: Nursing, Expected in 05/2011
Baltimore City Community College - Baltimore, MD

Fundamentals of Nursing, Medical Surgery, OB and Pediatrics


State Registered Nurse License, Baltimore, MD - 2011

State Certified Nursing Assistant, Baltimore, MD - 2009

BLS certification -2021

Currently working on Case Manager Certification


Sigma Theta Tau International Honor Society of Nursing -2014 to present

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Resume Strength

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Resume Overview

School Attended
  • Walden University
  • Baltimore City Community College
Job Titles Held:
  • Health Homes Director/Care Manager
  • RN Clinician
  • RN clinician
  • Private Duty Certified Nursing Assistant
  • Bachelor of Science
  • Associate of Arts