Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Innovative and goal-oriented health educator committed to professional development and leadership of teams and programs. Methodical about managing cases, coordinating resources and investigating concerns. Focused on revitalizing social programs and creating strategic initiatives benefiting target populations. Expert at tackling challenges head-on and applying conflict resolution skills to achieve optimal results. Offers multifaceted background with excellent communication, multitasking and problem-solving abilities.

  • 1st Place Innovation Challenge 2019: Youth Asthma Program
  • 2nd Place Innovation Challenge 2020: Peaceful Period.
  • Assisted with the development of ER Diversion and Elevated Blood Lead Level programs and processes to meet RFP requirements.
  • Co-chair of Business Processes Improvement Committee.
  • UHC Culture Ambassador
  • Successful development and implementation of DM3700 ER Diversion Program
Work History
Health Coach/Team Lead, 03/2017 - Current
Kids Peace Mesabi Academies Williamsport, PA,
    • Assisted with program development and implementation for ER Diversion, Elevated Blood Lead, and Housing Care Management programs.
    • Assisted with Foster Care Care Management.
    • Developed both written and verbal training materials for above programs as well as Intro to Culture.
    • Facilitated training for Language Line, Aunt Bertha and Provider Directories.
    • Provided team support and technical support for various platforms.
    • Completed outreach and initial assessments to identify and close gaps in care, meet social determinants of health needs, and coach them on their life and health related goals.
    • Recommended nutrition and fitness modifications to improve overall health of members.
    • Supported implementation of member care plan, weight loss programs, and personalized fitness and exercise programs.
    • Built community partnerships.
    • Maintained active caseload of approx. 65 members.
    • Obtained average of 85% reduction in ER utilization among engaged members.
Family Consultant, 07/2011 - 09/2012
OPtions Outpatient Counseling City, STATE,
    • Visited homes of families to supervise visits, teach parenting and life skills.
    • Collaborated with families to assist in growth, development and education to increase potential.
    • Identified available community resources and programs for families of disabled children.
    • Documented data and completed accurate updates to case records and court reports.
    • Reported child abuse in accordance with legal standards of mandatory reporters.
    • Maintained active case load of 15 families.
    • Provided training and mentoring to newly hired employees.
Senior Community Support Specialist, 08/2009 - 02/2012
Ozark Center City, STATE,
  • Successfully developed and launched ER Diversion program.
  • Provided case management services to adults with chronic mental illness.
  • Maintained case load of 25 clients; collaborated to develop goals and social skills, improving individual wellness and productivity.
  • Taught coping and life skills, and how to access community resources.
  • Worked independently.
  • Assisted in implementation of community support services in alignment with needs.
  • Produced crisis management and intervention plans for clients in need.
  • Enhanced performance of junior staff through shadowing and training.
Senior Patient Access Representative, 08/2007 - 06/2009
Geisinger Health System City, STATE,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and daily insurance verification.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

    • Program support and development
    • Individual and group coaching
    • Database recordkeeping
    • Developing educational materials
    • Goal establishment and monitoring
    • Efficiency and process improvement
Masters of Health Administration: Health Care Leadership, Expected in 2022
Capella University - Minneapolis, MN

Presently enrolled.

Bachelor's Psychology: Jr/Sr Concentration in Chemistry, Expected in 08/2006
The University of Kansas - Lawrence, KS,

Suma Cum Laude, GPA: 3.9

  • Dean's List Multiple Years
  • Member of Phi Beta Kappa, Golden Key, and other Honor Societies

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Resume Overview

School Attended

  • Capella University
  • The University of Kansas

Job Titles Held:

  • Health Coach/Team Lead
  • Family Consultant
  • Senior Community Support Specialist
  • Senior Patient Access Representative


  • Masters of Health Administration
  • Bachelor's Psychology

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