(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

Highly enthusiastic customer service professional with 20 years + experience. Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Developed and maintained relationships account. customer service focused and driven to customer satisfaction. Loyal to company ethics and regulations. Teachable

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Invoice processing
  • Telecommunication skills
  • Inventory control familiarity
  • Adaptive team player
Educational Background
Victory Training and Education Institute Chino, CA Expected in 2015 Associate of Arts : Theology - GPA :

Currently enrolled as a student in Victory Education & Training Institute of Biblical studiesContinuing education in theology

Certified in Nonviolent crisis intervention training program


Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

  • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience
Nye Health Services - Health Clerk, Instructional Aide/Activity Supervisor Classified substitute
Lincoln, NE, 07/2010 - Current
  • Daily log in of students referred to Health office, parent contact for release of students from campus, supervise students who require daily injections and oral medicine.
  • Record in medical log and contact parents upon request to notify of elevated blood levels.
  • Follow district procedures on case by case basis.
  • Visits based on medical needs of student, assist with toileting.
  • Update medical records.
  • Assist teaching developmentally delayed students in classroom setting as well as one on aide in differentiated instruction.
  • Provide academic support to complete in class assignments and homework lessons.
  • Grounds supervision before school during recess and lunch time.
Vibra Healthcare Inc. - Special Education Instructional Aide RSP/SDC
Flagstaff, AZ, 10/2015 - 06/2015
  • Supervision of students that are developmentally delayed as well as behavioral challenges in structured and unstructured times.
  • Co-taught core curriculum materials in support of the special Education teacher.
  • Planned PE activities geared towards each student special needs.
  • Escorted ill students to the health office.
  • Maintained reports and health records of individual students.
  • Daily met with parents to offer support on student's progress.
C.W. Matthews Contracting Company, Inc. - Personal Care Assistant
Buford, GA, 04/2015 - 07/2015
  • Supported clients in home with bathing, feeding, prescribed exercise, personal grooming.
  • Meal preparation, medication reminders, errands to Doctor visits.
  • Grocery shopping, outings to beach, parks and walks.
  • Basic in home cleaning, laundry,.
Cash-Wa - Claims Credit Coordinator/Customer service representative
Rapid City, SD, 1995 - 07/1998
  • Direct distributor contact to process credit memos, debit, and warranty claims.
  • Customer resolution of credit transactions with major credit card companies.
  • New hire training; provide technical assistance to co-workers and customers heavy data entry clerical duties.
  • Reception front office.
  • Excelled in exceeding daily credit card application goals.
Viacomcbs Inc. - Medical Biller
Concord, MA, 01/1993 - 1995
  • Served as assistant to controller.
  • Medical billing for Medicare and Medical State programs.
  • Data entry of patient case load.
  • Billing private insurance claims.
  • Collection of past due accounts.
A & A Air Conditioning - Accounts payable clerk
City, STATE, 1992 - 1993
  • Processed company payroll, purchase orders and invoices.
  • Bookkeeping for tax audit purposes.
  • Billing for government military base contracts.
  • Dispatched service techs for routes.
Louverdrape Home Fashions, Inc - Lead Supervisor
City, STATE, 1984 - 1991
  • Cross-trained and provided back-up for other customer service representatives when needed. special projects, data entry.
  • Managed quality communication, customer support and product representation for each client.
Victory Education & Training Institute - Coordinator
City, STATE, 01/2013 - Current
  • Represent our Chino extension.
  • Duties: arrange and enter schedule for school courses to be taught and instructors each quarter.
  • Responsible to meet deadlines of course schedules.
  • Responsible for school promotion within the Chino extension.
  • Provide any clerical assistance as needed copies syllabus, handouts and entering grades.
  • Help resolve student registration issues.
  • Instructor support.
  • In office support at corporate headquarters.
  • Assist at international events promotion.
  • Volunteer at Victory Outreach: with children's ministry.
  • Help with finances and ushering during services.
  • Work on special projects collect finances for ticket sales during major events.
  • Assist women's rehabilitation program by teaching when requested.

academic, Basic, Billing, Bookkeeping, Clerical, oral, CA, contracts, controller, credit, clients, Data entry, debit, front office, General office duties, General office, government, instruction, Instructor, insurance, materials, Medical billing, Office, payroll, PBX, progress, promotion, receptionist, Reception, sales, structured, Supervision, tax, teacher, teaching, technical assistance

Professional and friendlyCareful and active listener

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Resume Overview

School Attended

  • Victory Training and Education Institute

Job Titles Held:

  • Health Clerk, Instructional Aide/Activity Supervisor Classified substitute
  • Special Education Instructional Aide RSP/SDC
  • Personal Care Assistant
  • Claims Credit Coordinator/Customer service representative
  • Medical Biller
  • Accounts payable clerk
  • Lead Supervisor
  • Coordinator


  • Associate of Arts

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