High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Calm under pressure
Supervision and training
Served as key contributing member to Leadership team.
Health Business Technician05/2012 to CurrentNaval Hospital BeaufortBeaufort, SC
Served as mentor to junior team members. Analyze and evaluate data to optimize the Tricare health plan for effective utilization of military and civilian health care resources for Naval Hospital Beaufort.
Notifies the TRICARE Services Center Manager of any errors and ensures corrections are made.
Utilize MTF Access Data Base to annotate dates of receipts for auto-faxes and authorized places of care.
Accurately maintain a monthly report of all errors and corrections for hospital reporting purposes.
Prepare monthly departmental reports that track auto-faxes and number of errors made.
Alternate Contract Liaison for the TRICARE contract.
Prepare authorization time reports to include number of referrals and time authorization completion.
Maintain current knowledge of TRICARE policies and covered benefits.
Consistently reviews the current year MOU between the Managed Care Contractor, MTF and TRICARE Region South.
Review over auto-fax reports from the Managed Care Contractor and compares against MTF submitted referrals.
Patient contact for health benefits programs that are available to Active, Reserve, Retiree and family members.
Provide information assistance for inpatient and outpatient medical care under the Uniformed Services Health Benefits Program (USHBP).
Serve as alternate Military Treatment Facility (MTF), functional subject matter expert on the provision of the TRICARE regional contract and all source documents, applicable to the contracts and executions.
Provide members specific advice concerning types of eligibility requirements, Tricare policy exclusions of certain diseases or conditions and coordination of benefits when other coverage is involved.
Report incidents of non-compliance to the TRICARE Contracting Officer Technical Representative.
Assists in ensuring National Enrollment Database (NED) buckets are processed daily to assign all newly enrolled and portability beneficiary's individual PCM's at the local level.
Ensures all PCM change requests within the same Defense Medical Information System (DMIS) are processed daily.
Processed 25 incoming Right of First Refusal (ROFR) per month increasing the acceptance from 60 % to 91% monthly.
Process service and family member reassignment to Direct Care Primary Care Managers (PCM).
Utilize DEERS and CHCS to verify current eligibility of service members and family in order to get the proper care needed.
Track referrals using the Medical Health System (MHS) approved support tools to ensure continuity of care.
Assisted in Plans and Evaluation specialist Extract data from the Management Analysis and Reporting Tool (M2), the Composite Health Care System (CHCS), and the Armed Forces Health Longitudinal Technology Application (AHLTA) to identify trends and patterns that affect staffing, productivity, appointment utilization, health care services and costs.
Efficiently utilize CHCS and AHLTA application to locate and process statistical reports and data.
Possess working knowledge of various Microsoft Office software applications, database systems, and office automation systems to generate and present qualitative and quantitative statistical data regarding civilian and military medical care.
Training Education Requirements and scope of the TRICARE regional contract to the MTF staff.
Maintain 100% accountability for military and civilian training in the Directorate's Education and Training Database for 25 personnel.
Ensures all new staff members are entered into DMHRSI database and tracks all staff hours worked by verifying time cards and the due date.
Approves and rejects data that is entered into the data base for the department and ensures all errors are corrected in a timely manner.
Attends DMHRSI training and informs the department of any changes that are made.
Notifies contractor of deficiencies using Performance Evaluation (PEF) and verifies correction of deficiencies by the contractor.
Medical Support Assistant04/2010 to 05/2012Department of Navy
Created 60 platoon rosters weekly utilizing the Microsoft Excel program to account for 600 Marine immunizations.
Liaison between Medical Health Clinic, Medical Treatment Facilities, and the Marine Corp Training Units that ensured all Marine Recruits were accurate an up to date on any medical needs.
Documented over 1500 flu inoculation in the Medical Readiness Reporting System (MRRS) and ALTHA for recruits, permanent party, and civilian staff of entire command during annual Command Seasonal Flu Inoculations.
Provide administrative and secretarial support for various departments such as answering phones, assisting patients, and resolved a range of administrative issues and inquiries.
Inputs data in CHCS for over 20,000 recruits annually and reformats information from Marine Corps system to upload in automated information system.
Verified 750 patient eligibility and enrollment by performing Defense Eligibility Enrollment Report System (DEERS) checks.
Established and maintains electronic records management system for over 20,000 incoming and outgoing correspondence on a yearly basis.
Established and maintained a variety of files for easy retrieval and reviewing incoming correspondence and determine the action required and its priority.
Assisted in establishing a SOP and competency sheet for new personnel assigned to the department.
Recommended changes in the department to improve work and services to improve productivity.
Store Assistant Manager08/2008 to 04/2010Wal-Mart
Managed a $100 million dollar Wal-Mart store overnight with 60 staff members.
Reviewed personnel action documents for accuracy and making the necessary corrections.
Conducted employee interviews to elicit necessary information for potential employment.
Directly supervised workers of 10 department supervisors.
Review and submit requests for background checks for potential candidates Evaluated procedures to improve processes and employee morale.
Reduced store absenteeism and tardiness by 25% and increased productivity and services quality in a multicultural retail work environment by implementing store incentive awards.
Inspects facility for cleanliness in all areas from bathrooms to deli department.
Ensure food items are in proper temperature ranges according to regulations.
Evaluates work performance of subordinates and plans work to be accomplished and adjust to short term priorities.
Advised, counseled and instructed employees on work and administrative matters.
Planned for employee leave, explained performance expectations, trained subordinates, and addressed disciplinary and performance problems.
Monitored the progression of newly hired personnel.
Prepared, maintained and adjust schedules to prevent overtime and ensure that all shifts were staffed properly.
Managed custodial staff in the cleaning of facilities etc., floors, bathrooms, warehouses spaces.
Managed the maintenance that contractors performed on store parking area, and around store building Interviewed potential candidates for positions in the department, recommends promotions and reassignments.
Performed weekly cash register audits to ensure cash matched the receipts.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Served as a manager over the cash office and insured that there were no money shortages.
Assisted in the delivery of training material.
Scheduled training sessions, and booked/notified all relevant parties.
Ensured that all training rooms/venues, equipment, catering services, and other requirements were booked/cancelled in advance.
Delivered appropriate course information to participants and their managers in advance of training courses, and compiled/communicated feedback to the training manager.
Ensured the cash was prepared daily for bank deposits.
Performed daily inventory to maintain an accurate count of high dollar items.
Inventoried vendor items that were purchased from vendors and codes purchase action over $25,000 and electronically reports them using and automatic Contracting Report.
Inventoried stock according to First in First Out (FIFO).
Coordinated with multiple vendors to ensure enough of their items would be on hand for upcoming events.
Ensured that rapid selling items were ordered according to company policy.
Researched catalogs and performed inventories.
Maintained all reports files, shipping records, and correspondence files; arranges customer requirements and services; maintains supply and transportation discrepancies; prepares expenditure documents for disposition; ships discrepant material.
Identified hazard materials (HAZMAT); verified material safety, maintained consumption files and performs causative research for stock discrepancies; processed materials issued from stock.
Ensured that HAZMAT is disposed of properly by store and Federal guidelines.
Verified materials for special handling; generated shipping documents; performed inventory; maintained inventory records and allowance lists.
Analyzed and resolved customer and employee grievances.
Supervised sales and customer relations clerks to ensure high level of customer satisfaction and cost effective floor operations.
Collaborated with merchandise managers in promoting inventories.
Provided analysis of inventory turnover to identify fast and slow moving inventory.
Performed market research to assist customers in identifying commercially available items.
Determined the appropriate procedures to use in obtaining good and services that will fill the requirements , meets the delivery schedule, provide the best prices and conform to the acquisition regulations.
Assisted store manager in promoting sales inventory.
Trained new staff members in customer service, and money handling skills.
Coordinated training materials for safety training for over 75 employees on the night crew.
Wrote midterm and yearly evaluations for 150 personnel.
Oversaw performance appraisal for employees.
Chief Petty OfficerNOSC CHARLESTONCharleston, SC
Currently serve as the Senior Enlisted Leader of my Navy Reserve Unit Operational Health Support Unit (OHSU) Jacksonville Detachment O.
Supervise 16 enlisted sailors in the unit and responsible for preparing safety training for the enlisted and also 10 officers.
Initiated the startup of the Equipment Manager position that accounted for over 3.5 million worth of medical equipment.
Supervised a supply budget of $3 million while mobilized at Expeditionary Medical Facility Djibouti, Africa.
Responsible for performing Career Developments Boards (CDB) on Service members.
Write midterm and yearly evaluations for military personnel, to ensure they understand how they are progressing in their careers.
Instrumental in reviewing and submitting packages for Navy Reservists to enter into Navy secondary schools.
As Navy Career Counselor, educate the unit about new Navy programs and instructions to enhance Navy career, in addition perform Navy advancement training in which ten of sixteen members were promoted to the next pay grade.
Perform uniform inspections to ensure personnel are maintaining Navy standards.
Evaluate and coach service members on work performance and other deficiencies and strengths.
Evaluate enlisted career information programs within own command.
Supervise and coordinate interviewing and counseling efforts; counsel individuals and give presentations on the advantages of career opportunities in the Navy.
Conduct career development training; coordinate regional, subordinate, embarked or tenant command training; assist commands in implementing and maintaining Naval Reserve programs; provide career development programs while issuing feedback to chain of command and other organizations.
Write awards for Sailor of the Quarter and also outstanding accomplishments for individual Sailors in unit.
Facilitated military training for newly selected Chief Petty Officers and First Class Petty Officers.
Review muster reports and ensure that Sailors are receiving proper pay for drill weekends.
Bachelor of Science: Human Resource Management ManagementPark University
Associate of Science: Management
HR University, Retaining and Including People with Disabilities
Walmart, Leaders out in Front Management Program
Bachelor of Science : Human Resource Management Management Associate of Science : Management Certificate
HR University, Retaining and Including People with Disabilities
Walmart, Leaders out in Front Management Program
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