Ambitious Operations Manager with more than 18 years of management experience in the Logistics industry. Applies strong analytical and critical thinking skills to solve changes. Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty for a better work environment.
Increased customer satisfaction ratings by 40%, in less than 5 months.
Spearheaded, an employee engagement program, resulting in a 30% increased production output, by simply changing work methods.
Produced a 15% decrease in annual employee turnover.
Strategic planning Analytical
Procedure development Team building
Personable Cost reduction and containment
Process improvement strategies Flexible
Multi-unit operations management
Health Administration Assistant06/2013 to CurrentDepartment Of Veterans AffairsCharleston, SC
Call and schedule patients.
Fax, copy, scan, and assist in all administrative duties.
Dental Technician01/1999 to 01/2003United States Air ForceCharleston, SC
Assisted dentist in restorative procedures.
Take / read dental x-rays, and performed hygienic services.
Ensured all patient records were located, annotated, and properly filed.
Safety / Air Operations Supervisor04/1995 to 04/2013United Parcel Service, INCCharleston, SC
Trained all employees in safety procedures.
Keep all safety books up to date and properly stored.
Conduct surprised inspections on various equipment.
Bachelor of Arts: Business Administration2003Charleston Southern University
Business Administration Charleston, SC, Charleston