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Head Waitress Bartender Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Food and beverage pairings
  • Guest relations management
  • Food station setup
  • Order accuracy
  • Front-of-house display creation
  • Accurate money handling
  • Food spoilage prevention
  • Dining area cleanliness
  • Tableside service
  • Food tray carrying
  • Bar terminology expertise
  • Cash handling expert
  • Food preparation
  • Guest relations
  • Kitchen staff coordination
  • Bill computation
  • Wine service
  • Table setting
Education
Hocking College Nelsonville, OH Expected in 01/2010 Associate : Wildlife Management - GPA :
Work History
Eldorado Resorts, Inc. - Head Waitress/ Bartender/ Manager
Pompano Beach, FL, 10/2016 - Current
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Supervised staff of [Number] servers while serving tables and maintaining inventories
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $[Amount]
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Updated POS system from [Software] to [Software] and trained [Number] staff members on use
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Trained employees on salesmanship and updated menus to increase sales of [Type] products [Number]%
Crosscreek General Store - Cashier/Cook
City, STATE, 08/2014 - 10/2016
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
Supervisor/cashier - Supervisor/cook/cashier
City, STATE, 01/2012 - 08/2015
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Interviewed, hired and trained new employees for [Job title] position
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Monitored workshop work flow for [Number] employees
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Developed training, task and process guidelines and communicated clear and concise directions to employees
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Prepared and managed work schedules, vacation and sick time accurately on [Timeframe] basis
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Tracked and prepared [Timeframe] reports of sales goals for [Product or Service] to management
  • Set overall vision and provided team leadership
  • Maintained compliance with company policies, objectives and communication goals
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
Giovanni's - Supervisor/Cashier/Cook/Delivery Driver
City, STATE, 01/2010 - 01/2014
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work
  • Monitored workshop work flow for [Number] employees
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Oversaw talented team of [Number] [Job title]s by actively communicating project information, remedying issues and delivering positive feedback
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Interviewed, hired and trained new employees for [Job title] position

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Resume Overview

School Attended
  • Hocking College
Job Titles Held:
  • Head Waitress/ Bartender/ Manager
  • Cashier/Cook
  • Supervisor/cook/cashier
  • Supervisor/Cashier/Cook/Delivery Driver
Degrees
  • Associate

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