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Head Teach/ Infant Toddler Coordinator/Administrative Assistant Resume Example

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HEAD TEACH/ INFANT TODDLER COORDINATOR/ADMINISTRATIVE ASSISTANT
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Excellent communication
  • Stellar interpersonal skills
  • Problem solver
  • Knowledge of products and services
  • Time Management
  • Extreme understanding in empathy
  • Highly adaptable
  • Eagerly teachable
Work History
Customer Service Representative, 08/2020 to Current
Company Name – City, State
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended Tumblers, Ramblers, Coolers and outdoor gear to customers, thoroughly explaining product detail.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Head Teach/ Infant Toddler Coordinator/Administrative Assistant, 08/2018 to 08/2020
Company Name – City, State
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Coached new employees on administrative procedures, company policies and performance standards
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Offered departmental administrative support
  • Oversee the building and employees on a regular basis, ensuring responsibilities of each individual were followed through and checked over
  • Coached fellow teachers on strategies for stronger communication between parents and teachers, as well as more comprehensive ways to teach and lead their children varying on age group
  • Created lesson plans for several classrooms and oversaw that they were followed through
  • Communicated with all families and parents to ensure they were satisfied with the care their children received, as well as listened to any concerns as well as talk about how we would address any issues to ensure the highest quality care for our families
  • Logged the educational growth and development of each child, marking and dating milestones met and further goals made for each individual
Sales Associate, 09/2017 to 08/2018
Company Name – City, State
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained records related to sales, returns and inventory availability
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
Appliance Specialist, 02/2017 to 09/2017
Company Name – City, State
  • Relayed information regarding current store promotions, sales and special events to customers
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
  • Maintained product knowledge to assist and educate customers on options available
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants
  • Engaged in prudent work practices. including proper operation of store equipment to promote safety and reduce injury
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Maytag and Whirpool products
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Assisted customers by answering questions and fulfilling requests
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Educated customers on promotions to enhance sales
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Built quick long term relationships with customers to ensure loyal clients
Education
High School Diploma: 2015
Campbell County High School - City, State
Phlebotomy Technician Certification: Phlebotomy , 01/2021
Larock Healthcare Academy - City
  • Received additional Certificate for achieving 100 sticks between venipunctures, butterfly's, and syringes.
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Resume Overview

School Attended

  • Campbell County High School
  • Larock Healthcare Academy

Job Titles Held:

  • Customer Service Representative
  • Head Teach/ Infant Toddler Coordinator/Administrative Assistant
  • Sales Associate
  • Appliance Specialist

Degrees

  • High School Diploma : 2015
    Phlebotomy Technician Certification : Phlebotomy , 01/2021

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