head receptionist resume example with 3+ years of experience
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in all Microsoft programs and Quickbooks.
Detail-oriented with outstanding knowledge of medical terminology. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.
- Patient service-focused
- Attention to details
- Excellent oral and written communication
- Healthcare operations
- Organizational skills
- Records management
- Answering phones
- Directing calls
- Patient safety
- Processing payments
- Appointment setting
- Interdepartmental collaboration
- Health information systems
- Medical data acquisition
- Reporting and documentation
- HIPAA proficiency
- Inventory management
- Relationship development
- Proficiency in Quickbooks
- MS Office
- Schedule management
- Quality assurance controls
- First Aid/CPR
- Emergency Medical Technician
Waltham, MA, 01/2018 - Current
Earned reputation for good attendance and hard work.
Greeted customers, answered general questions and directed to appropriate locations.
Scheduled appointments based on [Job title] availability and established load parameters.
Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job title]s.
Answered and directed incoming calls using multi-line telephone system.
Prepared, compiled and filed documents as well as reports presented to various parties.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Drafted professional business communication, including [Type] and [Type].
Received and routed incoming calls and correspondence to promote timely communication.
Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Set up and maintained physical and electronic filing systems.
Served as central point of contact for all outside vendors needing to gain access to building.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Cultivated relationships with Diemond Tool Grinding suppliers to drive beneficial business deals.
Compiled and analyzed data utilizing spreadsheets or other database software such as Quickbooks.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Performed site evaluations, customer surveys and team audits.
Saint Louis, MO, 10/2019 - 06/2020
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Developed long-term relationships with customers which increased repeat business.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered telephone to provide establishment information, take party reservations, inform customers of wait times, take reservations and record to-go orders.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
City, STATE, 08/2018 - 05/2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Set up and activated customer accounts.
- Worked with managers to develop service improvement initiatives.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
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Resume Overview
School Attended
- Lakewood Ranch High School
- Manatee Technical College
- State College of Florida, Manatee-Sarasota
Job Titles Held:
- Head Receptionist
- Restaurant Hostess
- Customer Service Representative
Degrees
- High School Diploma
- Associate of Science
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy