Head Photo Specialist driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care.
Head Photo Specialist who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Reliable and punctual Sales Assistant who possesses an excellent work ethic and more than five years of retail experience. Areas of expertise include inventory, cash management and exceptional customer service.
Personable Customer Service Assistant dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
- Reliable and punctual
- Energetic self-starter
- Cash handling accuracy
- Customer- and service-oriented
- Inventory control procedures
- Proficient in MS Office
- Exceptional customer service
- Staff training and development
- Strong interpersonal skills
- Strong organizational skills
- Excellent communication skills
- Results-oriented
Coursework in Physiology, Anatomy and Chemistry
Coursework in Psychology, Communications and Microbiology
Coursework in Health Science and Nursing
Coursework in Sociology, Psychology and Communications
Promoted to Head Photo Specialist after 15 months of employment.
Supervision
- Supervised team of three staff members.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
- Multi-tasking
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently exceeded daily sales targets with an average of ??? in sales each day.
Columbus, OH, 09/2009 - Current
Received and processed cash and credit payments for in-store purchases
Demonstrated that customers come first by serving them with a sense of urgency.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Responsible for the management of the Photo Center
Maintains the film and paper processors
Orders expense items like chemistry, paper, envelopes, labels and so forth in order to operate the lab
Performs minor repairs to the processors when the machinery is down
Assists customer in directing them on how to develop their own pictures
Provides solutions to all customer issues that may come forth
Performs basic cashier and stocking duties throughout the store
Controlling Machines and Processes - Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Selling or Influencing Others - Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Omaha, NE, 01/2008 - 11/2008
Worked as a team member performing cashier duties, product assistance and cleaning.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Regularly sought opportunities to up sell and add on additional merchandise.
Processed and issued money orders for customers.
Cross-trained and provided back-up for other customer service representatives when needed.
City, STATE, 05/2007 - 01/2008
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
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Resume Overview
School Attended
- Camden County College
Job Titles Held:
- Head Photo specialist
- Cashier
- Service Clerk
Degrees
- Associate of Science
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