head of operations resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Diligent at all aspects of Operations in Property Management and Multi Housing community's. I have over 30 years of experience maintaining seamless business operations. I have taken on projects in this industry ranging from 60 units to 1200 units. I have overseen multiple property's at once. Handled acquisitions for invertors and tax preparation for property year end. Smoothly administers budgets, Teach and motivate staff and mentors. Produce maximize efficiency and balance objectives with operational requirements. Exceptional knowledge of the property management industry. My experience and ability to keep all areas performance at above Average results. Working with my team to achieve top results in leasing, resident retention, renewal programs, collections, maintenance, renovations projects, vendor negotiation to achieve the best possible overall net operating income and gross rent potential for the investors, owners of the property while staying with in the yearly and capital budget.
Skills
Cross-functional team management
Recruiting and hiring
Cost analysis and savings
Performance improvements
Profit and loss accountability
Financial administration
Purchasing and planning
Schedule management
Customer retention
Sound judgment
Policy/program development
Supervision and training
Troubleshooting
Coordination
Teambuilding
Work ethic
Microsoft Office
Experience
Head of Operations, 09/2005 to Current Feasible – Oakland, CA,
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Coordinated many major remodeling projects over the years for Berlin LLC.
Monitored common areas for cleanliness and safety.
Conducted inventories and ordering of needed supplies, for day to day operations, general maintenance, large renovation projects, capital projects. Quality control along side budget control for property.
Inspected properties regularly to identify deficiencies and schedule repairs.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Collected monthly assessments, rental fees, deposits and all residents payments.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service, taking the extra time to address residents needs making a personal connection with resulted in long gravity in our residents and lower turn over for our community.
Updated tenant and unit information to keep current in housing database.
Oversaw daily operations, maintenance and administration of various properties.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Oversaw budgeting process for all assigned properties.
Conducted annual re-examination appointments and housekeeping inspections.
Handled resident complaints and expedited all maintenance requests.
Negotiated with outside contractors to obtain the most qualified and negotiated the most reasonable fees for all projects and emendate needs.
Work closely with owner's to keep them informed and report findings from quarterly financial statements. Always finding ways to improve and increase our gross net rent potential.
Assisted owners with analyzing complex real estate documents and loan agreements.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Taught, promoted and enforced safe work practices among on-site staff.
Prepared detailed budgets and reports on financial conditions of 2 property for Berlin LLC.
Inspected property every quarterly, took pictures and wrote reports regarding findings for submission to owners of Berlin LLC.
Property Manager, 12/1998 to 08/2005 Resprop Management – North Miami Beach, FL,
Oversaw daily operations, maintenance and administration of various properties.
Oversaw projects through timely completion..
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Established and implemented leasing goals while managing effective lease expiration program.
Directed rent collection.
Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
Coordinated several major remodeling projects per year.
Monitored common areas for cleanliness and safety.
Conducted inventories of nessasary building supplies.
Inspected properties regularly to identify deficiencies and schedule repairs.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Reviewed all leases to guarantee proper level of service for tenants.
Directed sales and marketing plans to maximize rental income and increase occupancy rates.
Collected monthly rental fees, deposits and payments.
Developed strong, professional relationships with my staff and residents by initiating collaboration and delivering exemplary service and engagement.
Oversaw budgeting process for all properties I was assigned to.
Account Manager, 02/1996 to 12/1998 Mytech Partners – Minneapolis, MN,
Exceeded department expectations for productivity and accuracy levels by going after the Apartment industry showing clients and property managers how they could target the demographics they where trying to reach.
Planned and executed sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Managed over 70 large accounts for advertising. by showing my clients how to target advertise for new resident for there community's.
Optimized revenue levels by developing engaging promotional programs.
Explained to clients how specific types of advertising helped promote customer products or services.
Presented engaging media packages and advertising options to prospects.
Received company Employee Performance Award after maintaining record sales achievement of growth During my time with the company.
Education and Training
High School Diploma: , Expected in to Glen Burnie High School - Glen Burnie, MD GPA:
: Business Management, Expected in to AACC - Arnold, MD, GPA:
: CMA / Fair Housing , Expected in to MHA - Baltimore, MD, GPA:
Accomplishments
Over the years I have received awards from the MHA.
My ability to take under preforming properties and turn them into a valuable top preforming asset for my investors is my talent.
Led team to achieve Records in this industry for Occupancy Collections, Exceeding property goals that all earned recognition from upper management and financial reward.
Negotiated with vendors, saving the company $60,000.00 annually and more.
My most recent property NOI has increased by over 300,000.00 in profits through aggressive action and hard work to overcome obstacles.
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