Highly-focused and ambitious people operations leader bringing 7+ years management experience with extensive regulatory supervision and operations background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Supervised daily operations of multi-million dollar divisional operation while navigating rapid growth of the team and reach for Apostrophe. Managed revenue operations for Apostrophe's subsidiary Apostrophe Pharmacy, LLC and participated actively with investment bankers and accountants to ensure proper book keeping through a July 2021 acquisition by Hims & Hers.
Played a key role in the development of Phil operations and strategy proven by a 200% increase in revenue from year to year two of my tenure. Directed management team members who oversaw partner management, patient services, pharmacy services, and logistics. Displayed subject matter knowledge and acted as escalation point for business, compliance, and regulation questions associated with harsh government regulatory bodies, including by not limited to boards of pharmacy and medicine.
Navigated an early start-up in telemedicine to monetize birth control, sexual health, and establish the stage for never ending expansion into new specialties. Chartered company expansion with founders to establish services for patients in 46 states, monitoring the ever changing landscape of telemedicine regulation. Pioneered telemedicine + pharmacy direct to consumer delivery under one roof, with NURX owned pharmacy, Propel Pharmacy, LLC, by securing state licensure and mail-order insurance contracts quadrupling revenue.
Completed Target's executive team leader training program, focusing on retail services, shrinkage prevention, and team empowerment. Navigated the Central New York area CVS acquisition of Target pharmacies, fielding team member concerns, ensuring compliance with audits, and providing insight into daily accounting operations for 7 stores in the region.
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