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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Insightful Information Technology Manager with 22 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Skills
  • Hardware and software maintenance
  • Computer system design
  • Problem diagnosis
  • Service and application delivery
  • Network infrastructure connectivity
  • Disaster Recovery
  • Requirements analysis
  • Budget administration
  • Infrastructure development
  • Security planning
  • Multitasking abilities
  • MS Office
Education
High Institute of Advanced Studies Cairo, Expected in 2000 Bachelor of computer science : Information Technology - GPA :

Project: Training application for international company.

Work History
Magnitude Software - Head of IT Infrastructure
Burlington, MA, 06/2020 - Current
  • EGP 120m operating budget.
  • 40 Employees.
  • 75 global locations and 2 data centers.
  • Management of employees, tasks, projects and day-to-day operations for IT infrastructure, telecommunications and facilities.
  • Provided leadership and organization to IT and business teams to assess, plan, coordinate and implement infrastructure integration of both legacy and modern infrastructure.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Guided implementation of bank-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to bank's vision, mission and purpose.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Coordinated mega projects, defined scope, and managed milestones.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw development and implementation of improvements to support and network operations.
  • Implemented and managed multi-site network infrastructure.
  • Managed on-site evaluations, internal audits and customer surveys
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Monitored company inventory to keep stock levels and databases updated
  • Resolved problems, improved operations and provided exceptional service
ADIB Egypt - IT Infrastructure Databases Manager
City, STATE, 08/2XXX - 06/2020
  • EGP 10m operating budget.
  • 4 Employees.
  • More than 150 databases.
  • Improve team skills by enhancing team processes and procedures.
  • Make sure that DBA team is complying with change management process.
  • Implement all backup strategies for all bank databases (Oracle, Sybase, SQL server).
  • Maintain database results by setting and enforcing standards and controls to maintain DB availability.
  • Keep senior technical management informed by preparing reports on system performance and problems to release time of future investigation.
  • Coordinate with application support team on complex application issues.
  • Analyze application data to assess performance and uncover problems.
  • Troubleshoot and resolve core banking application issues escalated by end user which related to performance and functionality.
  • Accomplish platform upgrades and improvements by supervising system programming to be up to date with high performance.
  • Secure database by developing policies, procedures, and controls to avoid any threats.
  • Update job knowledge by participating in educational opportunities reading professional publications maintaining personal networks.
  • Upgrade core banking Sybase DB from ASE 12.5.3 to ASE 15.0.3 then to ASE 16.
  • Develop and implement archiving solution to archive core banking and reporting data.
  • Enhance confirmation letter process by reducing its execution time from10 days to one hour.
  • Performance enhancement for EOD process and reduce its running time by 50%.
  • Performance enhancement for most bank reports and reduce its running time by 70%.
  • Manage new internet/mobile banking projects from database and performance perspective.
  • Manage storage migration project for all bank databases.
  • Manage implementation of Oracle RAC 12c on IBM P8 machines for first time in Egypt.
  • Manage CRM project from database and performance perspective.
  • Manage new E-Payment project from database and performance perspective.
  • Introduce disaster recovery solutions for all bank DBs.
  • Migrate all banking DBs for old storage (CLARIION) to new one (VMAX).
  • Awarded as best IT employee for 2 consecutive years 2014, 2015.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Worked in team-driven environments and communicated effectively with stakeholders.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Interviewed, hired, trained and mentored 4 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Guided implementation of company-wide enterprise security strategy for Database, disaster recovery and data protection.
  • Liaised effectively with others to promote on-going database design, reevaluation and optimization that scaled with company growth.
Summit Technology Solutions - Senior Technical Consultant
City, STATE, 08/2007 - 08/2010
  • Provide technical consultancy for following organizations:

BLOM Bank.

Egyptian Company for pharmaceutical trading.

AUC.

Central Bank of Egypt.

National Bank of Egypt.

Ministry of Agriculture.

HSBC.

Sales Tax Authority.

Customs Authority.

Sales Tax Authority - IT Database Administration Team Leader
City, STATE, 10/1999 - 08/2007
  • Developed in-house applications (registrant assistant, appeals) using power builder.
  • Sales tax core DB migration from Informix to Sybase.
  • Implemented local DB Server for 144 sales tax branches.
  • Manage all sales tax DBs (144 DB for branches in addition to consolidated central DB).
  • Sybase replication server Implementation.
  • Manage 144 Sybase replication servers and replication databases.
  • Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
  • Provided leadership with objective, independent assessments and recommendations for operational policies.

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Resume Overview

School Attended

  • High Institute of Advanced Studies

Job Titles Held:

  • Head of IT Infrastructure
  • IT Infrastructure Databases Manager
  • Senior Technical Consultant
  • IT Database Administration Team Leader

Degrees

  • Bachelor of computer science

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