head of industry relations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Creative Producer offering 15+ years' experience creating impactful, fresh and innovative ideas and content. Offers talent for storytelling and capacity to handle business operations and team collaboration. Successful at creating and collaborating on concepts and producing exceptional products with good understanding of logistics, design, regulation and industry requirements.

  • Networking
  • Reputation Management
  • Team Collaboration
  • Business Development Understanding
  • DSPD Regulations Knowledge
  • Customer Acquisition
  • Client Relationship Management
  • Training & Development
  • Originality and Creativity
  • Sales Promotion
  • New Market Identification
  • Customer Communication
  • Industry Trend Analysis
02/2021 to Current
Head of Industry Relations Fedex Cross Border Industry, CA,
  • Strategize and implement public relations and promotional programs to strengthen brand and support business goals.
  • Build and maintain relationships with key referral sources.
  • Collaborate cross-functionally to develop story angles, thought leadership and programs to achieve maximum exposure.
  • Enhance exposure opportunities and control large, strategic messaging programs.
  • Maximize Support Coordinator and client satisfaction by handling customer email and telephone interactions.
  • Mentor new team members on industry, history, philosophies to maximize team performance.
11/2018 to 04/2020
Owner Timber Knives City, STATE,
  • Created, Financed, Launched a successful brick & mortar outdoor gear retail shop
  • $250,000 sales revenue in the first 12 months
  • Oversaw all marketing, budgets, taxes, payroll, sales, product lines, networking, corporate sales, donations, events.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Interviewed, trained and supervised employees.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
03/2011 to 10/2018
Director/Owner Reliant Services City, STATE,
  • Provider of care for individuals with disabilities.
  • Created and Managed 7 programs resulting in $3 Million+ annual revenue.
  • Recruited, Trained, Managed, Built Relationships with 200+ employees and 7 District/Program Managers.
  • Oversaw programs serving over 400 clients and 150 state coordinators.
  • Created, Directed growth of programs including HCBS in home, Day Programs, Summer Programs, Vocational Rehabilitation Programs, Overnight Care, Financial Assistance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Planned and executed audits in accordance with accepted standard operating procedures.
  • Reviewed internal audit controls.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Managed external client and business partner relationships.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
10/2000 to 12/2017
Sales Manager, Loan Officer, Branch Manager US, Zions, Key Bank City, STATE,
  • Oversaw millions of dollars on deposit and in loans
  • Managed five to 10 employees per office
  • Created and strengthened valuable relationships with clients through outbound business to business sales efforts
  • Ensured that branch financial goals were met and exceeded through creative sales efforts as well as exceptional coaching and development of team members
  • Created a positive work environment that condoned teamwork and excellence in customer service.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Planned work schedules to maintain adequate staffing levels.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Grew business banking relationships through proactive outreach.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
Education and Training
Expected in 01/2007 to to
B.S. Degree: Consumer Economics
University of Utah, SLC - Salt Lake City,
  • 2005 Utah State Top Banker Award
  • Nationwide Top First Year Business Revenue: Grandforest Axes, USA
  • 2019 Park City Film Festival Finalist
  • 2012 Eagle Scout, BSA 1997
  • Father of the Year mug 2019

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Resume Overview

School Attended

  • University of Utah, SLC

Job Titles Held:

  • Head of Industry Relations
  • Owner
  • Director/Owner
  • Sales Manager, Loan Officer, Branch Manager


  • B.S. Degree

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