A knowledgeable Customer Service Director with experience in Property and Casualty Insurance. I am an established leader with a track record of success in building high performing talent that delivers a renowned customer experience. I've accomplished this through the selection and development of high performing staff, establishing optimal servicing procedures, combined with clear strategic goals and strong communication skills that support our organizational goals, expectations and values.
California Personal Lines Broker-Agent License
International Customer Management Institute (ICMI)
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