Head Manager Administrator resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Results-focused management professional offering 5 years of progressive leadership experience. Cultivates a company culture in which staff members feel comfortable voicing concerns, as well as contributing new ideas that drive company growth. Transforms high-potential staff into outstanding leaders.
Core Qualifications
Decisive leader
Operations management
Staff motivation & development
Inventory control
Supervision and training
Sound judgment
Matrix Management
Multi-line phone proficiency
Scheduling proficiency
Dedicated and self-motivated
Able to coordinate multiple projects and meet deadlines
Strong Customer Relations
Meticulous attention to detail
Computer proficiency
Spreadsheet management
Advanced MS Office Suite knowledge
Experience
Head Manager & Administrator, 2015 to Current Apple Inc. – Oak Brook, IL,
Analyzed program data to assist in strategic decision-making.
Hired Employees & Retrain current employees.
Oversaw training and daily performance of 40 staff.
Directed strategic initiatives to achieve desired DPMO.
Initiated program that standardized employee performance and led to increase in customer satisfaction.
Liaised directly with customers to meet needs and maintain satisfaction.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Managed incoming and outgoing calls for busy dispatch office.
Coordinated meetings with other department managers and mediated between customers and employees.
Coordinated all department functions for team of 40 employees.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Wrote recommendations for exceptional employees.
Asset Manager, 2013 to Jasint – Huntsville, AL,
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment.
Managed office inventory and placed new supply orders.
Updated employee paperwork and records.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Acted as patient advocate and implemented total patient care as part of a nursing team covering 6 high acuity patients per shift.
Ensured HIPAA compliance.
Prepared specimens for analysis and established proper chronological priorities in testing.
Administration Assistant, 2013 to Pacific Medical Centers – West Hills, CA,
Monitored, counseled & assisted special need individuals.
Mental Health Associate, 2010 to 2012 Judge Rotenberg Center – City, STATE,
Supervised Residence (End of Shift Report, Residential Report, Staff Evaluation.).
Monitored, and assisted mentally challenged population as well as student with behavioral disorder with daily routines and basic living skills.
Oversaw maintenance, alimentation, Laundry, Safety hazard, Biohazard, etc.
Web & Graphic Designer, 04/2008 to 07/2008 Integration Services – City, STATE,
Initiated designed and developed company's webpage header, logo.
Introduced to Six Sigma, understands all systems and procedures relating to company's structures.
Sketched outline designs to create detailed design and specifications.
Created clear icons, messaging, buttons and other elements for web applications.
Education
Associate of Applied Science: Science Biotechnology, Expected in 2016 MassBay Community College - Wellesley, MA GPA:
Continuing education in Biotechnology
Bachelor of Science: Biology/Biological Sciences, General, Expected in 2012 Bridgewater State University - Bridgewater, MA GPA: Biology/Biological Sciences, General
Professional Affiliations
MassAHEC (Medical Interpreter Training Program.)
BAHEC (Boston Area Health Education Center.)
Anointed Baptist Church
Languages
Bilingual French/English
Skills
Healthcare: intravenous therapy, computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills.
Additional Information
Volunteer Experience & Causes Opportunities: Joining a nonprofit board, Skills-based volunteering (pro bono consulting.) Causes Grace cares about: Health, Education, Arts and Culture, Human Rights, Disaster and Humanitarian Relief, Science and Technology, Operations analysts.
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