Results-focused management professional offering 5 years of progressive leadership experience. Cultivates a company culture in which staff members feel comfortable voicing concerns, as well as contributing new ideas that drive company growth. Transforms high-potential staff into outstanding leaders.
Staff motivation & development
Supervision and training
Multi-line phone proficiency
Dedicated and self-motivated
Able to coordinate multiple projects and meet deadlines
Strong Customer Relations
Meticulous attention to detail
Advanced MS Office Suite knowledge
01/2015 - Current
Courier Distribution Systems - Dedham, MAHead Manager & Administrator
Analyzed program data to assist in strategic decision-making.
Hired Employees & Retrain current employees.
Oversaw training and daily performance of 40+ staff.
Directed strategic initiatives to achieve desired DPMO.
Initiated program that standardized employee performance and led to increase in customer satisfaction.
Liaised directly with customers to meet needs and maintain satisfaction.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Managed incoming and outgoing calls for busy dispatch office.
Coordinated meetings with other department managers and mediated between customers and employees.
Coordinated all department functions for team of 40+ employees.
Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
Wrote recommendations for exceptional employees.
Road to Responsibility - Marshfield, MAAsset Manager
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed daily office operations and maintenance of equipment.
Managed office inventory and placed new supply orders.
Updated employee paperwork and records.
Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients' medical history, vital statistics and test results in medical records.
Escorted patients to examination rooms and prepared them for physician exams.
Acted as patient advocate and implemented total patient care as part of a nursing team covering 6 high acuity patients per shift.
Ensured HIPAA compliance.
Prepared specimens for analysis and established proper chronological priorities in testing.
Documented Notary Public Immigration Services - Malden, MAAdministration Assistant