Head Manager Administrator resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Results-focused management professional offering 5 years of progressive leadership experience. Cultivates a company culture in which staff members feel comfortable voicing concerns, as well as contributing new ideas that drive company growth. Transforms high-potential staff into outstanding leaders.
Core Qualifications
  • Decisive leader
  • Operations management
  • Staff motivation & development
  • Inventory control
  • Supervision and training
  • Sound judgment
  • Matrix Management
  • Multi-line phone proficiency
  • Scheduling proficiency
  • Dedicated and self-motivated
  • Able to coordinate multiple projects and meet deadlines
  • Strong Customer Relations
  • Meticulous attention to detail
  • Computer proficiency
  • Spreadsheet management
  • Advanced MS Office Suite knowledge
Head Manager & Administrator, 2015 to Current
Apple Inc.Oak Brook, IL,
  • Analyzed program data to assist in strategic decision-making.
  • Hired Employees & Retrain current employees.
  • Oversaw training and daily performance of 40 staff.
  • Directed strategic initiatives to achieve desired DPMO.
  • Initiated program that standardized employee performance and led to increase in customer satisfaction.
  • Liaised directly with customers to meet needs and maintain satisfaction.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Managed incoming and outgoing calls for busy dispatch office.
  • Coordinated meetings with other department managers and mediated between customers and employees.
  • Coordinated all department functions for team of 40 employees.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Wrote recommendations for exceptional employees.
Asset Manager, 2013 to
JasintHuntsville, AL,
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed daily office operations and maintenance of equipment.
  • Managed office inventory and placed new supply orders.
  • Updated employee paperwork and records.
  • Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.
  • Cleaned and sterilized instruments and disposed of contaminated supplies. Recorded patients' medical history, vital statistics and test results in medical records.
  • Escorted patients to examination rooms and prepared them for physician exams.
  • Acted as patient advocate and implemented total patient care as part of a nursing team covering 6 high acuity patients per shift.
  • Ensured HIPAA compliance.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
Administration Assistant, 2013 to
Pacific Medical CentersWest Hills, CA,
  • Tabulated & verified Medical Records.
  • Conducted Financial Audit.
  • Administered Medication (Topical, Nasal, Oral, Periodontal, G-j Tube, Rectal.).
  • Monitored, counseled & assisted special need individuals.
Mental Health Associate, 2010 to 2012
Judge Rotenberg CenterCity, STATE,
  • Supervised Residence (End of Shift Report, Residential Report, Staff Evaluation.).
  • Monitored, and assisted mentally challenged population as well as student with behavioral disorder with daily routines and basic living skills.
  • Oversaw maintenance, alimentation, Laundry, Safety hazard, Biohazard, etc.
Web & Graphic Designer, 04/2008 to 07/2008
Integration ServicesCity, STATE,
  • Initiated designed and developed company's webpage header, logo.
  • Introduced to Six Sigma, understands all systems and procedures relating to company's structures.
  • Sketched outline designs to create detailed design and specifications.
  • Created clear icons, messaging, buttons and other elements for web applications.
Associate of Applied Science: Science Biotechnology, Expected in 2016
MassBay Community College - Wellesley, MA
Continuing education in Biotechnology
Bachelor of Science: Biology/Biological Sciences, General, Expected in 2012
Bridgewater State University - Bridgewater, MA
Biology/Biological Sciences, General
Professional Affiliations
  • MassAHEC (Medical Interpreter Training Program.)
  • BAHEC (Boston Area Health Education Center.)
  • Anointed Baptist Church
  • Bilingual French/English
Healthcare: intravenous therapy, computerized charting, STD counseling, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills. 
Additional Information
  • Volunteer Experience & Causes Opportunities: Joining a nonprofit board, Skills-based volunteering (pro bono consulting.) Causes Grace cares about: Health, Education, Arts and Culture, Human Rights, Disaster and Humanitarian Relief, Science and Technology, Operations analysts.

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Resume Overview

School Attended

  • MassBay Community College
  • Bridgewater State University

Job Titles Held:

  • Head Manager & Administrator
  • Asset Manager
  • Administration Assistant
  • Mental Health Associate
  • Web & Graphic Designer


  • Associate of Applied Science
  • Bachelor of Science

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