LiveCareer-Resume

Head Instructor Management resume example with 14 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated and knowledgeable instructor with strong understanding of teaching daily lesson plans in accordance to the curriculum on hand.

Committed to enhancing overall student success by maintaining productive relationships with students and parents. Detail and goal-oriented with training in Martial Arts teaching.

Experienced customer service with over ten years of experience and excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Team Player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within the Company.

Skills
  • Student records management
  • Class management
  • Fundraising
  • Group and individual instruction
  • Lesson Planning
  • Student rapport
  • Testing and grading
  • Curriculum design
  • Recordkeeping
  • Curriculum Development
  • Student engagement
Education
San Sebastian College Manila, Philippines, Expected in 03/1985 Bachelor of Science : Commerce, Office Management - GPA :
Certifications

4th Dan Black Belt

Taekwondo Training - 21 years

Work History
Master Mari’s Martial Arts Center - Head Instructor/Management
City, STATE, 05/2019 - Current
  • Provided clear and informative daily lessons on the martial arts curriculum to classes of 15 to 20 students.
  • Defined and articulated learning outcomes, including performance, knowledge of material and changes to improve student learning.
  • Evaluated, revised daily lesson plans, and course content to facilitate, moderate class discussions, and student-centered learning.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational and training strategies with industry best practices.
  • Educated students on the principles of the martial arts, knowledge of materials, and applying variety of instructional techniques, including hands-on curriculum.
  • Worked with staff members to devise and implement support plans to help students excellence.
  • Monitored student progress through test administration to adapted learning plans to optimize progress.
  • Earned positive feedback from parents regarding class instruction and student learning success.
  • Worked one-on-one with struggling students to optimize their training and knowledge of materials.
  • Designed training curricula about Martial Arts to increase student interest, resulting in 25% increase in new student enrollment.
  • Observed other instructors and student leaders, gathering valuable techniques to be implemented into future lesson plans.
  • Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
  • Worked closely with students and parents to increase positive feedback to boost overall student success.
  • Closely tracked student progress in Martialytic software, frequently checking in with struggling students and identifying root causes of problems.
  • Collaborated with administration to increase departmental budgets.
  • Increased student participation in programs by effectively facilitating interesting and relevant events.
  • Created guides and course materials to reiterate curriculum information to help students excellence.
  • Applied various training aids to minimize learning gaps and effectively instruct and motivate students.
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action.
Signature Pkg, Inc - Customer Service, Account Manager/Department Lead
City, STATE, 01/2003 - 01/2008
  • Excellent interpersonal skills, recognized for seamlessly working with customer teams to identify and resolve quality and process issues.
  • Responded to telephone inquiries, providing quality service to customers and associates inquiring regarding status of job orders.
  • Listen attentively to customer’s needs to ensure positive customer experience.
  • Access electronic and paper filing/archiving systems to look up product information and availability.
  • Ensured customers were satisfied with every part of packaging experience, from initial greeting through order completion.
  • Recommended solutions within customer budgets and proactively followed up with all leads.
  • Conducted Quality Assurance Inspections in Compliance with ISO9000 guidelines.
  • Created work orders and Bill of Lading paperwork to process customer’s orders from assemble lines to shipment of their order.
  • Coordinated with shipping department to ensure that customer’s orders are processed per deadline.
  • Monitored and trained up to 10 – 15 employees.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Q-Media Services, Inc - Account Manager/Department Supervisor
City, STATE, 01/1996 - 01/2003
  • Excellent interpersonal skills, recognized for seamlessly working with customer teams to identify and resolve quality and process issues.
  • Monitored and trained up to 10 employees within department.
  • Created work orders and Bill of Lading paperwork to process customer’s orders from assembly lines to shipment of order.
  • Access electronic and paper filing/archiving systems to look up product information and availability.
  • Attended production meetings and updated all managers, supervisors, and all leads regarding customer’s specific needs/issues, scheduling of work orders, and shipment schedules.
  • Conducted and part of company's Quality Assurance Inspections in compliance with ISO9000 guidelines.
  • Implemented company policies and procedures for smooth operation of each department.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed several accounts by reviewing and mitigating discrepancies and collaborating with account holders.
Accomplishments
  • Used Microsoft Excel to develop inventory tracking and data-entry spreadsheets.
  • Supervised and trained a team of 1-10 staff members.
  • Resolved product issue through consumer testing and root cause of the problem.
  • Collaborated with team and management of 1-5in the development of department procedures.
  • Documented and resolved product or inter-office issues which led to 100% satisfaction and positive results.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • San Sebastian College

Job Titles Held:

  • Head Instructor/Management
  • Customer Service, Account Manager/Department Lead
  • Account Manager/Department Supervisor

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: