LiveCareer-Resume

head clerk resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Stocking and replenishing
  • Telephone etiquette
  • Bookkeeping
  • Relationship building
  • Product and service sales
  • Quality Management
  • Customer satisfaction
  • Cash Handling
  • Cash Management
  • Point of sale operation
Education
Lakewood High School , Expected in 05/2014 High School Diploma : - GPA :
Work History
City Of Boston, Ma - Head Clerk
Boston, MA, 05/2019 - Current
  • Check customers out.
  • Assist customers with any needs they have.
  • Handle customer complaints as efficiently as I can.
  • Delegate tasks to employees as needed.
  • Cross train employees as needed to make sure things run smoothly.
  • Order product as needed.
  • Do cash pulls and loans to registers as needed to ensure everything runs as smoothly and efficiently as possible.
  • Count and balance the safe.
  • Make cash deposits.


  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Tracked receipts, employee hours and inventory movements.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
Wendy's Company - Electronics Associate
Zephyrhills, FL, 04/2018 - 04/2019
  • Checked customers out.
  • Sold and set up cell phones
  • inventory.
  • Reset items in our department.
  • Restocked product to the shelf as needed.
  • Assist customers with any need they need.
Konica Minolta - Shift Manager
Cedar Rapids, IA, 01/2015 - 10/2017
  • Trained and mentored new employees to maximize team performance.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours and inventory movements.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Excelled in every store position and regularly backed up front-line staff.
Officemax - Sales Associate
City, STATE, 06/2015 - 10/2015
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Developed, marketed and sold full range of products and support services.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

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Resume Overview

School Attended

  • Lakewood High School

Job Titles Held:

  • Head Clerk
  • Electronics Associate
  • Shift Manager
  • Sales Associate

Degrees

  • High School Diploma

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