Head Clerk Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable person with record of successfully contributing to team goals. Inventory management and merchandising experience. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 15 years of experience to dynamic new position.

  • Store Merchandising
  • Item Location
  • Scheduling
  • Store Operations
  • Schematic Diagrams
  • Strategic planning
  • Bookkeeping
  • Data entry
  • Sales experience
  • Skilled problem solver
  • Personable
  • Customer-oriented
  • Strong work ethic
Work History
Head Clerk, 12/2009 to 10/2014
City Of Boston, MaBoston, MA,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Coordinated warehouse organization scheme and product placements.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Recorded regular progress and issues with products.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained accurate records in excel, including materials weights, bill amounts and identified variances.
  • Handled day-to-day shipping and receiving overseeing more than 1,500 packages per day.
  • Managed grocery inventory every 6 months, from start to finish.
  • Worked with venders, night crew manager and department managers to merchandize grocery displays.
Head Clerk, 09/2007 to 12/2009
City Of Boston, MaBoston, MA,
  • Maintained customer satisfaction while handling any and all product returns quickly and professionally.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Managed the sotre from 3p~12a.
  • Scheduled and gave checkers breaks and lunches, helped courtesy clercks manage their duties, and checked their progress frequently.
  • Helped to run customer service, money orders,western union, and customer satisfaction issues.
Restaurant Supervisor, 11/2006 to 02/2007
Marriott InternationalFl, FL,
  • Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Monitored performance to ensure adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Ensured continuous provision of impeccable services.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Maintained payroll for the Oyster Bar.
Associate of Arts: Nursing, Expected in 05/2012
Truckee Meadows Community College - Reno, NV

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Resume Overview

School Attended
  • Truckee Meadows Community College
Job Titles Held:
  • Head Clerk
  • Head Clerk
  • Restaurant Supervisor
  • Associate of Arts

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