Head Cashier Supervisor Resume Example
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HEAD CASHIER SUPERVISOR
Professional Summary
Attentive Supervisor/ Head Cashier with strong retail background and exceptional management abilities. Maintains smooth checkout operations and keep stations clean, stocked and customer-ready with motivational leadership style.
Skills
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Work History
Head Cashier Supervisor, 03/2019 to Current
Insight Enterprises, Inc. – Il , IL
Insight Enterprises, Inc. – Il , IL
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Planned and prepared work schedules to assign 7 team members to specific tasks.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained company's visual merchandise standards through general housekeeping, including down stocking and replacing damaged merchandise.
- Recruited, hired and trained 23 associates to develop into productive team members with excellent product knowledge.
- Built positive relationships with customers to increase repeat business.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Submitted reports to senior management to aid in business decision-making and planning.
Service Desk Representative, 06/2017 to 03/2019
Crossroads Diversified Services – Alhambra , CA
Crossroads Diversified Services – Alhambra , CA
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Collaborated with internal partners to effectively resolve user missing product or ordering issues.
- Discussed customer concerns regarding product usage, billing or ordering to promote improved user experience.
- Maintained customer satisfaction while handling high volume product returns quickly and professionally.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately.
- Sorted mail and other important data upon service desk supervisor's absence, promoting quick delivery of all messages to recipients.
- Provided services efficiently and with high level of accuracy.
Cashier, 03/2017 to 06/2017
The Home Depot – City , STATE
The Home Depot – City , STATE
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers with special services, account updates and promotional options.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Educated customers on promotions to enhance sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Trained as Customer Service Rep and provided back-up coverage to provide customers with optimal support.
Education
Diploma : 04/2017
East High School - City
East High School - City
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Resume Overview
School Attended
- East High School
Job Titles Held:
- Head Cashier Supervisor
- Service Desk Representative
- Cashier
Degrees
- Diploma : 04/2017
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