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Head Cashier Supervisor Resume Example

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HEAD CASHIER SUPERVISOR
Professional Summary

Attentive Supervisor/ Head Cashier with strong retail background and exceptional management abilities. Maintains smooth checkout operations and keep stations clean, stocked and customer-ready with motivational leadership style.

Skills
  • POS systems
  • Merchandising
  • Quality assurance
  • Customer service
  • Teambuilding
  • Training & Development
  • Detail-oriented
  • Organization and Time management
  • Troubleshooting
  • Responsible
  • Teamwork
  • Compassion
  • Relationship-Building
  • Conflict resolution
  • Planning and Coordination
  • Leadership
  • Computer skills
  • Multitasking abilities
Work History
Head Cashier Supervisor, 03/2019 to Current
The Home Depot – South Salt Lake City , UT
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Verified accuracy of daily cashier batches by checking all receipts, checks and cash.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Planned and prepared work schedules to assign 7 team members to specific tasks.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained company's visual merchandise standards through general housekeeping, including down stocking and replacing damaged merchandise.
  • Recruited, hired and trained 23 associates to develop into productive team members with excellent product knowledge.
  • Built positive relationships with customers to increase repeat business.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Submitted reports to senior management to aid in business decision-making and planning.
Service Desk Representative, 06/2017 to 03/2019
The Home Depot – South Salt Lake City , UT
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Diagnosed and resolved user system functionality issues to enable completion of desired operations.
  • Collaborated with internal partners to effectively resolve user missing product or ordering issues.
  • Discussed customer concerns regarding product usage, billing or ordering to promote improved user experience.
  • Maintained customer satisfaction while handling high volume product returns quickly and professionally.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered customer telephone calls promptly and appropriately.
  • Sorted mail and other important data upon service desk supervisor's absence, promoting quick delivery of all messages to recipients.
  • Provided services efficiently and with high level of accuracy.
Cashier, 03/2017 to 06/2017
The Home Depot – South Salt Lake , UT
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with special services, account updates and promotional options.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Trained as Customer Service Rep and provided back-up coverage to provide customers with optimal support.
Education
Diploma : 04/2017
East High School - Salt Lake City, UT
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Resume Overview

Companies Worked For:

  • The Home Depot

School Attended

  • East High School

Job Titles Held:

  • Head Cashier Supervisor
  • Service Desk Representative
  • Cashier

Degrees

  • Diploma : 04/2017

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