Head Cashier Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Head Cashier skilled at increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Proficient manager and leader with strong communication, interpersonal and planning abilities.

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

  • Self-motivated
  • Networking skills
  • Interpersonal skills
  • National accounts
  • Strong problem solving aptitude
  • Customer service award
  • Adheres to customer service procedures
  • Sales analysis
  • Client development
  • Account development
  • Familiarity with Key Performance Indicators (KPIs)
  • Avaya Software knowledge
  • Skilled in call center operations
  • Committed to maintaining data integrity
Work History
Head Cashier, 06/2019 to Current
Grocery Outlet Corp. Redwood City, CA,
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Directed team of 5 Cashiers and 4-6 Sackers to maximize performance and deliver exceptional service to every customer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Educated employees on all job tasks, including register use, merchandising and customer service
  • Maintained stock within optimal levels to meet expected customer and sales levels
  • Displayed new stock and rotated existing products
  • Received and processed customer payments
Customer Service Representative Team Lead, 05/2013 to 10/2017
Voya Scottsdale, AZ,
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • As Disposition Specialist, I worked directly with our Voice of the Customer Department to identify trends, product issues, and recalls
  • Resolved associate, tool and service delivery issues revealed by statistical reports
  • Maintained this average for the year; finishing in the top 5% of the company and for which I was awarded and accepted into the Premiere League
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Logistics Shipping Coordinator, 10/2017 to 02/2019
Aimbridge Hospitality Chapel Hill, NC,
  • Learned, referenced and applied shipping classification standards based on the National Motor Freight Classification Tool and kept current on changes to this tool with continuing education courses offered throughout my employment
  • Provided outstanding customer care as part of the Platinum Group which catered to an elite group of over 500 small business owners with monthly shipping frequencies exceeding 60 shipments
  • Maintained effective and on-schedule delivery of Freight/ Light Truck Load and Full Truckload, identifying and selecting optimal shipping methods to meet targets
  • Compiled and maintained important records such as commodity type,classification, dimensions including weight, and value of freight data using Excel
  • Worked with business owners to schedule more than 90 overall daily pickups and oversee timely weekly deliveries
Event Sales Coordinator, 01/2008 to 05/2013
Hi-Tech Video City, STATE,
  • Relayed updates and information to passengers in a friendly and timely manner utelizing Mocrosoft Office, Word, and Excel
  • Planned and organized multiple event gatherings for the Athletics Leaders of all Major Florida Colleges to promote sales development and sales goal reinforcement
  • Organized company files and created support system to decrease workload and increase productivity of account managers. Transferred files from VHS to DVD and compiled statistical data of prospective college football recruits utilizing excel
  • Worked with product development team to introduce a revolutionary service expected to streamline the Athletics Department scouting process of all major Florida Colleges. Initially started as a way to provide game highlights to the parents of middle or high school football players
  • Edited film and compiled statistical data using Excel which was then sent to all major Florida Colleges to secure an opportunity as a prospective college draft pick
  • Participated in meetings to discuss prospective scouting opportunities
Bachelor of Arts: Elementary Education, Expected in 1998
University of Central Florida - Orlando, FL

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Central Florida
Job Titles Held:
  • Head Cashier
  • Customer Service Representative Team Lead
  • Logistics Shipping Coordinator
  • Event Sales Coordinator
  • Bachelor of Arts

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