Experienced customer service manager who effectively executes changes to improve operational efficiency, experienced in providing solutions to diverse customer situations and dedicated to employee growth and development.
|
|
Promoted from a temporary- seasonal employee to a full-time permanent manager position in less than 6 months.
Improved credit card sales and applications through effective training and incentives among employees.
Successfully managed the activities of 25+ team members through out the entire front end of the store. Including weekly and monthly training, scheduling, conflict resolution and disciplinary actions.
Recruited, managed and trained an average of 10 new customer service employees per year
Opening and closing duties including but not limited to; cash handling, till management, maintaining a clean and uncluttered workspace, security and standard protocol.
Successfully managed the activities of 25+ team members through out the entire front end of the store. Including weekly and monthly training, scheduling, conflict resolution and disciplinary actions.
Recruited, managed and trained an average of 10 new customer service employees per year
Opening and closing duties including but not limited to; cash handling, till management, maintaining a clean and uncluttered workspace, security and standard protocol.
Any orders done online by customers go through me. It is my responsibility to make sure they are full-filled, staged and that the customer is notified within 30 minutes of order.
Course work in environmental science, nutrition, natural sciences, sociology and psychology.
Received a 75% scholarship, the most offered from my school to play on their competitive fastpitch team.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
