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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Experienced customer service manager who effectively executes changes to improve operational efficiency, experienced in providing solutions to diverse customer situations and dedicated to employee growth and development.

Highlights
  • Team management
  • Attention to detail
  • Conflict resolution
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
  • Client relations
  • Customer satisfaction
Accomplishments

Promoted from a temporary- seasonal employee to a full-time permanent manager position in less than 6 months.

Improved credit card sales and applications through effective training and incentives among employees.

Experience
Head Cashier, 07/2010 to 03/2014
Mcdonald'sBrewer, ME,

Successfully managed the activities of 25+ team members through out the entire front end of the store. Including weekly and monthly training, scheduling, conflict resolution and disciplinary actions.

Recruited, managed and trained an average of 10 new customer service employees per year

Opening and closing duties including but not limited to; cash handling, till management, maintaining a clean and uncluttered workspace, security and standard protocol.

Head Cashier, 03/2014 to Current
99 Cents OnlyAtascadero, CA,

Successfully managed the activities of 25+ team members through out the entire front end of the store. Including weekly and monthly training, scheduling, conflict resolution and disciplinary actions.

Recruited, managed and trained an average of 10 new customer service employees per year

Opening and closing duties including but not limited to; cash handling, till management, maintaining a clean and uncluttered workspace, security and standard protocol.

Any orders done online by customers go through me. It is my responsibility to make sure they are full-filled, staged and that the customer is notified within 30 minutes of order.

Education
Associate of Science: Arts and Science, Expected in 2010
Bellevue College - Bellevue, WA
GPA:

Course work in environmental science, nutrition, natural sciences, sociology and psychology.

Received a 75% scholarship, the most offered from my school to play on their competitive fastpitch team.

High School Diploma: General, Expected in 2007
Inglemoor High School - Kenmore, WA
GPA:

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Resume Overview

School Attended

  • Bellevue College
  • Inglemoor High School

Job Titles Held:

  • Head Cashier
  • Head Cashier

Degrees

  • Associate of Science
  • High School Diploma

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