Head Bartender Server Shift Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I was incarcerated from 2017-2018. I wanted to change my life around and utilized every program that was offered to me. Upon release I entered the Chess program that held me a accountable for my actions. I was involved in alot of public speaking to area jails. High schools. Colleges. And groups being ran By AISS. I HAD A MENTOR WHOM guided me in the right direction. I am able to offer to these women the support they need to live a sober life and be an active member in their community. I have alot of experience from going g through

  • Active listening
  • Verbal and written communication
  • Social integration support
  • Behavior improvements
  • Activity planning skills
  • Daily living assistance
  • Cultural competency
  • Listening actively
  • Confidential services
  • Crisis intervention strategies
Head Bartender/Server Shift Leader, 11/2018 to 04/2021
Thyssenkrupp Elevator CorporationSeattle, WA,
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to management immediately.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns to outperform average sales by 25%.
  • Provided exceptional service to 100 customers per day at chili's bar and lounge guests.

  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Production Line Leader, 03/2018 to 11/2018
Hampton Farms, IncCity, STATE,
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Successfully led production team of [Number] [Job title]s, implementing quality training and effective workflows.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Performed visual inspections and finger-point checks to deliver quality parts.
  • Performed machine tool changes to keep line running at optimal performance.
  • Requested replacement supply of standard parts to expedite workflow.
  • Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Implemented [Process] to reduce cost and waste.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
High Roller Banquet Server for VIP , 08/2004 to 11/2007
Foxwoods Resort And CasinoCity, STATE,
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Educated guests on meals during [Type] events, answering questions and bringing special orders.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Set up for events with up to 200 attendees, preparing serving and appetizer trays and setting tables.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Provided exceptional service to 200 customers per day at a casino establishment.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Carried appetizer and drink trays around private and VIP events, maneuvering around guests and furniture without spilling.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Education and Training
Associate of Science: Accounting/marketing , Expected in
Holyoke Community College - Holyoke, MA
Associate of Arts: Accounting/business Administration , Expected in 06/1995
Holyoke Community College - Holyoke, MA


deans list with a 3.5 GPA.

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Resume Overview

School Attended
  • Holyoke Community College
  • Holyoke Community College
Job Titles Held:
  • Head Bartender/Server Shift Leader
  • Production Line Leader
  • High Roller Banquet Server for VIP
  • Associate of Science
  • Associate of Arts