Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and efficient former Sr. Group Policy Service Representative with extensive experience in the insurance industry. Solid team player with upbeat-positive attitude motivated to maintain customer satisfaction and contribute to company success. Specializes in systems, quality, speed and process optimization.

  • Ability to learn quickly
  • Training and development
  • Computer proficient
  • Client-focused
  • Results-oriented
  • Data entry
  • Attention to detail
  • Meets production
  • Exceptional quality
  • Goal oriented
  • Customer Focus
  • Outbound
  • Accountability
  • Leadership
  • Medical terminology
  • Insurance terminology
  • Secure data practices
  • Customer service
  • Organization
  • Team building
  • Problem resolution
  • Adapt to change
  • Detail oriented
  • Relationship building
  • Good analytical and problem solving skills
  • Ability to multi-task, including interaction with customers while simultaneously documenting calls.
Head Bartender, 10/2020 - Current
Belmond Ltd Santa Barbara, CA,
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Collected and organized daily till totals and tips.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Senior Underwriting Support Assistant, 05/2018 - 10/2020
Mutual Of Omaha Insurance Company City, STATE,
  • Determined level of acceptable risk by reviewing applications for health insurance coverage.
  • Evaluated accuracy and integrity of supplied information.
  • Quickly remedied customer issues via telephone and with email communication by responding to questions and inquiries within time service.
  • Exceeds production goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Reviewed and evaluated health applications to approve or deny coverage.
  • Entered data into underwriting database to track activity and progress.
  • Met business growth goals through collaboration with other departments.
  • Maintained positive working relationship with fellow staff and management.
  • Engaged customers and provided high level of service by carefully explaining details about documents and procedures.
  • Improved office operations, maintaining records, tracking data and promoting clear internal communications.
  • Offered information about policy and coverage details.
  • Pursued continued professional development through insurance workshops and courses.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers by email and through phone conversations.
  • Created new processes resulting in increased productivity and customer satisfaction.
Senior Group Policy Service Maintenance Rep., 01/2014 - 05/2018
Mutual Of Omaha Insurance City, STATE,
  • Processes new hire enrollments, changes in coverage and terminations of policies in a timely and accurate manner.
  • Improves customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
  • Monitors customer accounts to track outstanding issues and implement new solutions.
  • Assists customers by answering questions, addressing concerns and providing current account information.
  • Educates customers about products, pricing and policies to address and resolve issues.
  • Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
  • Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.
  • Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
Education and Training
: General Studies , Expected in 05/2011
Iowa Western Community College - Council Bluffs, Iowa,
High School Diploma: , Expected in 05/2009
Tri-Center High School - Neola, Iowa,

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School Attended

  • Iowa Western Community College
  • Tri-Center High School

Job Titles Held:

  • Head Bartender
  • Senior Underwriting Support Assistant
  • Senior Group Policy Service Maintenance Rep.


  • Some College (No Degree)
  • High School Diploma

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