- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Personable and efficient former Sr. Group Policy Service Representative with extensive experience in the insurance industry. Solid team player with upbeat-positive attitude motivated to maintain customer satisfaction and contribute to company success. Specializes in systems, quality, speed and process optimization.
- Ability to learn quickly
- Training and development
- Computer proficient
- Client-focused
- Results-oriented
- Data entry
- Attention to detail
- Meets production
- Exceptional quality
- Goal oriented
- Customer Focus
- Outbound
- Accountability
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- Leadership
- Medical terminology
- Insurance terminology
- Secure data practices
- Customer service
- Organization
- Team building
- Problem resolution
- Adapt to change
- Detail oriented
- Relationship building
- Good analytical and problem solving skills
- Ability to multi-task, including interaction with customers while simultaneously documenting calls.
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Head Bartender, 10/2020 - Current
Belmond Ltd – Santa Barbara, CA,
- Handled complaints and disputes from customers to promote customer satisfaction.
- Planned and coordinated special events to boost customer numbers and profits.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Collected and organized daily till totals and tips.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Talked easily with patrons to build rapport and earn repeat business.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Senior Underwriting Support Assistant, 05/2018 - 10/2020
Mutual Of Omaha Insurance Company – City, STATE,
- Determined level of acceptable risk by reviewing applications for health insurance coverage.
- Evaluated accuracy and integrity of supplied information.
- Quickly remedied customer issues via telephone and with email communication by responding to questions and inquiries within time service.
- Exceeds production goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed and evaluated health applications to approve or deny coverage.
- Entered data into underwriting database to track activity and progress.
- Met business growth goals through collaboration with other departments.
- Maintained positive working relationship with fellow staff and management.
- Engaged customers and provided high level of service by carefully explaining details about documents and procedures.
- Improved office operations, maintaining records, tracking data and promoting clear internal communications.
- Offered information about policy and coverage details.
- Pursued continued professional development through insurance workshops and courses.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers by email and through phone conversations.
- Created new processes resulting in increased productivity and customer satisfaction.
Senior Group Policy Service Maintenance Rep., 01/2014 - 05/2018
Mutual Of Omaha Insurance – City, STATE,
- Processes new hire enrollments, changes in coverage and terminations of policies in a timely and accurate manner.
- Improves customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
- Monitors customer accounts to track outstanding issues and implement new solutions.
- Assists customers by answering questions, addressing concerns and providing current account information.
- Educates customers about products, pricing and policies to address and resolve issues.
- Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
- Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
- Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.
- Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
: General Studies , Expected in 05/2011
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Iowa Western Community College - Council Bluffs, Iowa,
GPA:
High School Diploma: , Expected in 05/2009
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Tri-Center High School - Neola, Iowa,
GPA:
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