Personable and efficient former Sr. Group Policy Service Representative with extensive experience in the insurance industry. Solid team player with upbeat-positive attitude motivated to maintain customer satisfaction and contribute to company success. Specializes in systems, quality, speed and process optimization.
Skills
Ability to learn quickly
Training and development
Computer proficient
Client-focused
Results-oriented
Data entry
Attention to detail
Meets production
Exceptional quality
Goal oriented
Customer Focus
Outbound
Accountability
Leadership
Medical terminology
Insurance terminology
Secure data practices
Customer service
Organization
Team building
Problem resolution
Adapt to change
Detail oriented
Relationship building
Good analytical and problem solving skills
Ability to multi-task, including interaction with customers while simultaneously documenting calls.
Experience
Head Bartender, 10/2020 - Current Belmond Ltd – Santa Barbara, CA,
Handled complaints and disputes from customers to promote customer satisfaction.
Planned and coordinated special events to boost customer numbers and profits.
Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Collected and organized daily till totals and tips.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Trained new bartenders on drink preparation and upselling techniques.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Planned and coordinated special events to boost customer numbers and profits.
Talked easily with patrons to build rapport and earn repeat business.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Senior Underwriting Support Assistant, 05/2018 - 10/2020 Mutual Of Omaha Insurance Company – City, STATE,
Determined level of acceptable risk by reviewing applications for health insurance coverage.
Evaluated accuracy and integrity of supplied information.
Quickly remedied customer issues via telephone and with email communication by responding to questions and inquiries within time service.
Exceeds production goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Reviewed and evaluated health applications to approve or deny coverage.
Entered data into underwriting database to track activity and progress.
Met business growth goals through collaboration with other departments.
Maintained positive working relationship with fellow staff and management.
Engaged customers and provided high level of service by carefully explaining details about documents and procedures.
Improved office operations, maintaining records, tracking data and promoting clear internal communications.
Offered information about policy and coverage details.
Pursued continued professional development through insurance workshops and courses.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers by email and through phone conversations.
Created new processes resulting in increased productivity and customer satisfaction.
Senior Group Policy Service Maintenance Rep., 01/2014 - 05/2018 Mutual Of Omaha Insurance – City, STATE,
Processes new hire enrollments, changes in coverage and terminations of policies in a timely and accurate manner.
Improves customer satisfaction and retention by proactively reviewing new customer accounts and reaching out to offer assistance.
Monitors customer accounts to track outstanding issues and implement new solutions.
Assists customers by answering questions, addressing concerns and providing current account information.
Educates customers about products, pricing and policies to address and resolve issues.
Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
Provides sound customer service for routine inquiries, and may assist with more complex and sensitive cases as directed, or as appropriate.
Receives, researches, analyzes and handles routine incoming inquiries utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues. Elevates sensitive customer requests when necessary.
Places outgoing calls for inquiries on questions where information is not readily available on systems following appropriate research.
Education and Training
: General Studies , Expected in 05/2011 - Iowa Western Community College - Council Bluffs, Iowa, GPA:
High School Diploma: , Expected in 05/2009 - Tri-Center High School - Neola, Iowa, GPA:
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