Energetic, ambitious motivated Front Desk Clerk who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Client-focused and skilled at multi-tasking and meeting tight deadlines. Client-focused Cosmetologist particularly talented in the areas of manicures, pedicures, color services, facials, waxing, and hair cuts. Well-organized, creative, and dependable with excellent leadership skills.
Experience with customer service for 6+ years.
Personal training. 4+ years of teaching personal training courses to fellow employees.
Excellent verbal communication, fast learning, perform well in high-demand and fast paced environments, customer friendly, and cash management skills.
Computer skills. 4 years of computer learning courses.
Wal-Mart Super CenterJanuary 2012 to December 2015Hardware Sales Associate/ Cashier Lewisburg, WVI worked in the paint and hardware department for 3 years. I was in charge of completing tasks to fulfill customer needs along with completing online orders for customers and staff. Throughout my time in the hardware department I was cross-trained to cashier where I was able to handle client purchases and payments for online orders. Created repeat business by developing long-term relationships with regular customers. Consistently recognized by management for providing superior customer service.
K-MartDecember 2015 to July 2016Cashier/ Customer Service Lewisburg, WVMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Trained 2-4 new employees quarterly. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
Super 8 MotelSeptember 2016 to CurrentFront Desk Clerk Lewisburg, WVThoroughly investigated past due invoices and minimized number of unpaid accounts. Recorded and filed guest information and registration records. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed guest phone messages. Maintained an organized logging system for tracking guest check-in. Completed registration quickly for all guests. Resolved guest complaints and issues in a respectful and calm manner to ensure the guest be satisfied with the decisions being made. Quickly responded to staff and guest inquiries regarding different matters. Verified account information and valid identification during registration.
Education and Training
Greenbrier East High School2010High School Diploma: Science and Natural ResourcesLewisburg, WV, USMember of FFA and JROTC for 4 years. Major in Science and Natural Resources. 4.0 GPA. Participated in English Honors Course in 2009 and 2010. Graduated ranked in the top 10 of my class.
New River Community and Technical College2018Certification Degree: CosmetologyLewisburg, WV, US3.5 GPA. Awarded student of the week during my 2nd semester. Achieved Brazilian Blowout Certification.