Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.

  • Operating Systems: Windows 7/8/10, Working Knowledge – TCP/IP, DHCP, DNS, AD/GPO WINS, SMTP, LDAP, SNMP, VLAN, VPNs, Proxies, Firewalls, Red Hat Linux; Ubuntu Releases x86 &64, Mac OS, Docker
  • Hardware: Cisco Router & Switches, Install, Configure, Troubleshooting & Repair, Desktop/Laptop Parts Installation, Assemble/Disassemble PCs
  • Network: Cisco IoS, Software Installation Support, Troubleshoot Network Connectivity, Remote Access, Active Directory Domain Services, Network Security, IT Security, Data management and Recovery,
  • Databases/Office: Apache, MySQL, Oracle 11g, Access, SQL, Word, PowerPoint, OneNote, Publisher
  • Cybersecurity Skills: Risk Management, Virtualization, Risk Analysis and Mitigation, Firewalls, Cryptology/Encryption, Vulnerability Assessment, Threat Analysis, NIST frameworks and Standards, IPS/IDS, SIEM, Identity and Access Management, Cloud Computing, Incidence Response, Information Security, hashing,
  • Soft Skills: Problem Solving, Leadership, Communication, Interpersonal Skills, Time Management, Decision-making, Teamwork, Collaboration, Organization, Active-listening
  • Programming: Python, Bash
01/2018 to Current
Hardware & Network Technician Olsson Associates Joplin, MO,
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
  • Accelerate IT performance through oversight of hardware, systems, and networks for a non-profit organization serving New York residents.
  • Enhance administrative work by providing design, implementation, troubleshooting, and maintenance expertise; steers access and security with OS installation and local user administration.
  • Managed the design, installation, and management of organization-wide local area network, vast area network, network segment, and internet system.
  • Optimize network performance and reliability by maintaining hardware and software, analyzing technical issues, and ensuring availability to system users.

Key Achievements:.

  • Achieves efficiency goals with technical and project management skills; efforts have resulted in a 15% reduction in network congestion; provides recommendations for rolling out new systems and hardware.
  • Showcases industry knowledge and experience by reinforcing efforts targeting information security, stability, and capacity maximization; sets ACL, static routes, and SNMP configuration to resolve issues.
  • Created and implement firewalls, encryption strategies and other critical security measures.
  • Engineers client projects through application of upgrading, testing, and troubleshooting of LAN/WAN technologies; utilizes proficiency with PCs/laptops, software, hardware, routers, switches, and cabling.
  • Enhances the use of Cisco routers and switches through the implementation of usernames and passwords; manages the lifecycle of tickets from opening to resolution for circuit problem projects.
  • Monitors and secures company’s website and infrastructure with 0 successful attacks.
  • Implemented the best cost-effective ways to minimize security risk. Helped slash risks by an average of 30%.
  • Lowered malware threats by 40% with use of ad blockers, switching users to Google Chrome, and implementing automatic updates.
01/2017 to 12/2017
Epic Consultant UMass Memorial Health System, Epic Ambulatory & Inpatient Implementation City, STATE,
  • Built effective training systems through the development of modules for ambulatory and inpatient orders.
  • Introduced change in review time of patient charts resulting in 10% reduction, enhancing doctor and nurse workflows.
  • Worked within timeline and resource constraints provided by the Project Manager.
  • Worked collaboratively with Systems Analyst to develop designs, mockups, and prototypes.
  • Provided ongoing communication with users, managers, corporate directors, and vendors to assure support and current initiatives.
  • Identified opportunity for process/system improvements by adopting new Epic functionality.
  • Worked with application end users to identify and correct issues in a timely and professional manner Key Achievements:.
  • Evaluated client’s existing application to pinpoint necessary improvements in overall patient care.
  • Collaborated with builders to define technical improvement to achieve better communication during healthcare operations, targeted stakeholder requirements, steering implementation team efforts.
  • Spearheaded training of providers, nurses, and other mid-level staff on Epic Ambulatory Module.
  • Maximized Epic’s TDR tool and developed scripts to fully capture workflow and equipment needs.
09/2014 to 12/2014
STUDENT INTERN Center For Government In Technology City, STATE,
  • Built website content and designs using HTML and CSS.
  • Reviewed project specifications and devised solutions for use across multiple websites.
  • Defined and conducted design processes at all stages, including research, conceptualization, testing and implementation.
  • Delivered end-user training on content management systems allowing staff to make easy updates and maintenance to website without developer assistance.
  • CompTIA Security+, Network+, Linux+, Cisco Certified Network Associate (CCNA), IBM Cybersecurity Analyst, Google IT Support Specialist
Education and Training
Expected in 12/2015
Master of Science: Information Science
University Of Albany - Albany, NY ,
Expected in 06/2011
Bachelor of Science: Management Information System
University Of Buffalo - Buffalo, NY,

National Society of Leadership and Success (NSLS) / National Society of Black Engineers (NSBE) Institute of Electrical & Electronics Engineers (IEEE) / Association for Computing Machinery (ACM)

Websites, Portfolios, Profiles
  • LinkedIn:

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