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hardware associate resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated and knowledgeable individual with over 8+ years of experience in inventory management and logistical work environments with a desire to further my capabilities in order to guide those around to create efficient and confident individuals in their work environment. Skilled in the most up to date inventory and warehouse applications, software, and hardware tools in order to seamlessly and effectively move from task to task. Focused, patient, and eager to learn from others who are willing to teach and guide me into a new or existing field. As well as an active learner that is always researching and expanding my knowledge and understanding of the latest trends in both the logistical and software fields that guiding today's workforce.

Skills
  • Database Evaluation
  • Inventory Management/Control
  • Inventory Analytics
  • Mobile Device Management
  • Quality Assurance
  • Hardware Troubleshooting
  • Helpdesk Support
  • Technical Support & Problem Solving
  • Knowledge of MAC OS, Linux, and Windows
  • Knowledge of VoIP, DaaS, and SaaS services
Education and Training
El Capitan High School Lakeside, CA Expected in 06/2011 High School Diploma : - GPA :
Experience
Ace Hardware - Hardware Associate
Lansdale, PA, 06/2020 - Current
  • Oversee the accurate and uniform completion of shipping escalations and RMA cases while maintaining the Shipping team’s SLA’s of 2hrs & 48hrs respectively.
  • Complete daily shipping related tasks and delegate when needed to help ensure an even workload and excellent service to our customers.
  • Tactfully communicate with internal and external teams that affect daily shipping activities, determine which clients need to be involved to effectively acquire answers to questions.
  • Extract daily reports for trend and discrepancy analysis to proactively identify potential supply chain obstacles and opportunities.
  • Communicate with multiple vendors via email, video chat, and voice calls in order to receive up to date inventory levels and restock ETA's.
  • Interact with customers and resolve issues through a multi channel customer support and experience software.
  • Acquire and provide information/data to management to assist with micro or macro process improvement and/or operational cost saving projects when needed.
  • Provide awareness on activities/trends that could impact future inventory forecast.
  • Ability to independently document processes (SOP’s), draft training materials (flow charts), and maintain their organization for continued use and updating.
Darigold - Inventory Control Specialist/Shift Leader
Milwaukie, OR, 09/2017 - 04/2020
  • Daily data entry tasks as well as responding to internal peer and external customer emails.
  • Tracked multiple wireless assets on a daily basis with assistance from an internal asset tracking program/application.
  • Overseen company product and stock with assistance from a third party provided inventory tracking and management application.
  • Perform daily and weekly inventory cycle counts to verify that both inventory matches physically and electronically.
  • Assist in the creation, maintenance, and updates of company warehouse SOP’s.
  • Manage daily inventory receiving for multiple companies through a variety of couriers.
  • Assist with the return and handling of defective and/or damaged product and devices.
  • Having the ability and the knowledge to service multiple companies while seamlessly moving from one to the other when required.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Trained, developed and counseled employees in order to develop a highly efficient team.
  • Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to my leadership team.
  • Remotely assist customers on the field by accessing various MDM software to troubleshoot and resolve issues.
Best Buy - Inventory Control Specialist
City, STATE, 09/2014 - 03/2017
  • Investigated and resolved variances with assistance of inventory records.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Assessed current inventory and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Moved merchandise from stockroom to sales floor when requested by my leadership.
  • Analyzed shortages and reported findings to my manager, focusing on continuous improvement.
Languages
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • El Capitan High School

Job Titles Held:

  • Hardware Associate
  • Inventory Control Specialist/Shift Leader
  • Inventory Control Specialist

Degrees

  • High School Diploma

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