LiveCareer-Resume

hardware associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating member customer service team and developing programs to enhance productivity. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented. Enthusiastic Client Service professional with 2.5 years of client interface experience. Well-versed in grocery products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Inbound and outbound calling
  • Effective communication
  • Problem Resolution
  • Customer relationship management
  • Customer Service
  • Credit card payment processing
  • Adaptive team player
  • Courteous demeanor
  • Call center experience
  • In-store support
  • High-energy attitude
  • Store maintenance
  • Retail sales customer service
Experience
Hardware Associate, 07/2021 - Current
Ace Hardware Smithville, MO,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Cashier, 06/2019 - 07/2021
Lunds Byerly's Falcon Heights, MN,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Increased sales by suggesting specific purchases to customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and obtained replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Customer Service Associate, 06/2019 - 07/2021
Marshall Retail Group Laughlin, NV,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Consulted with customers regarding product needs, addressing concerns.
  • Answered inbound calls per day and directed to designated individuals or departments.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees each in procedures and policies in order to maximize team performance.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Sales Associate, 09/2015 - 11/2017
Tory Burch Thornton, CO,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Prepared cash deposits up to $2,000 with zero discrepancies.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
Education and Training
High School Diploma: , Expected in 06/2015
-
Kootenai High School - Harrison, ID,
GPA:
Status -
Phlebotomist Certificate: Phlebotomy, Expected in 10/2016
-
North Idaho College - Coeur D'alene, ID
GPA:
Status -

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Resume Overview

School Attended

  • Kootenai High School
  • North Idaho College

Job Titles Held:

  • Hardware Associate
  • Cashier
  • Customer Service Associate
  • Sales Associate

Degrees

  • High School Diploma
  • Phlebotomist Certificate

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