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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks. Dependable dog walker skillful in handling animals up to 100+pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in boston/cambridge and the surrounding areas

Skills
  • Data Entry
  • Customer retention
  • Strategic Planning
  • Operations management
  • Cash Management
  • Administrative support
  • Training
  • Time management
  • Data Analysis
  • Customer Service
  • Recordkeeping
  • Budgeting
  • Inventory Management
  • Scheduling
Work History
07/2016 to Current Hair Stylist/Receptionist Assistant Yotel | Washington, DC,
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Wrote professional business documents, such as STX and Google Docs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints .
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Corresponded with clients through email, telephone or postal mail.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
03/2015 to 07/2016 Server Penn National Gaming | Effingham, IL,
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
08/2012 to 09/2015 Marketing Specialist Fm Global | Parsippany, NJ,
  • Planned and executed events and marketing programs, producing 2 times goal of qualified leads.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Collaborated with external creative agencies to produce and distribute marketing materials.
  • Monitored trends in social media, industry and competitive landscape to create new material.
  • Set up demo displays and instructed customers on use of products.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Communicated product value, quality and style to educate and entice potential customers.
01/2014 to 08/2015 Receptionist Valet Living | Mesquite, TX,
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Followed all policies, regulations, dress codes and schedules.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Maintained regular client list of repeat customers while handling walk-in clients daily.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Created marketing advertisements for products to increase sales.
  • Processed payments by entering sales in register.
  • Booked over customer appointments in Schedulicity
08/2007 to 08/2008 Dog Walker Cambridge Critter Sitter | City, STATE,
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Fed, walked and cared for [Number] dogs during owners' absences and out-of-town trips.
  • Tailored walks for older dogs and dogs with variety of health concerns.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Education
Expected in 12/2011 Cosmetology Degree | Cosmetology Asheville Buncombe Technical Community College, Asheville, NC GPA:
Expected in 06/2007 High School Diploma | Pentucket Regional Sr High School, West Newbury, MA GPA:

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Resume Overview

School Attended

  • Asheville Buncombe Technical Community College
  • Pentucket Regional Sr High School

Job Titles Held:

  • Hair Stylist/Receptionist Assistant
  • Server
  • Marketing Specialist
  • Receptionist
  • Dog Walker

Degrees

  • Cosmetology Degree
  • High School Diploma

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