Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks. Dependable dog walker skillful in handling animals up to 100+pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in boston/cambridge and the surrounding areas
Skills
Data Entry
Customer retention
Strategic Planning
Operations management
Cash Management
Administrative support
Training
Time management
Data Analysis
Customer Service
Recordkeeping
Budgeting
Inventory Management
Scheduling
Work History
07/2016 to CurrentHair Stylist/Receptionist AssistantYotel | Washington, DC,
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Wrote professional business documents, such as STX and Google Docs.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints .
Sorted, received and distributed mail correspondence between departments and personnel.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Routed incoming mail and messages to relevant personnel without delay.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Corresponded with clients through email, telephone or postal mail.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Handled complaints and questions, and re-directed calls to other team members as appropriate.
03/2015 to 07/2016ServerPenn National Gaming | Effingham, IL,
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
08/2012 to 09/2015Marketing SpecialistFm Global | Parsippany, NJ,
Planned and executed events and marketing programs, producing 2 times goal of qualified leads.
Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Identified appropriate marketing channels and target customers for campaigns.
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Collaborated with external creative agencies to produce and distribute marketing materials.
Monitored trends in social media, industry and competitive landscape to create new material.
Set up demo displays and instructed customers on use of products.
Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Communicated product value, quality and style to educate and entice potential customers.
01/2014 to 08/2015Receptionist Valet Living | Mesquite, TX,
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Followed all policies, regulations, dress codes and schedules.
Maintained excellent attendance record, consistently arriving to work on time.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Maintained regular client list of repeat customers while handling walk-in clients daily.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Created marketing advertisements for products to increase sales.
Processed payments by entering sales in register.
Booked over customer appointments in Schedulicity
08/2007 to 08/2008Dog WalkerCambridge Critter Sitter | City, STATE,
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Fed, walked and cared for [Number] dogs during owners' absences and out-of-town trips.
Tailored walks for older dogs and dogs with variety of health concerns.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Education
Expected in 12/2011Cosmetology Degree | CosmetologyAsheville Buncombe Technical Community College, Asheville, NCGPA:
Expected in 06/2007High School Diploma | Pentucket Regional Sr High School, West Newbury, MAGPA:
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