Responsible and energetic student offering 5+ years of experience in customer service, lifeguarding, and swim lessons. Proficient multi-tasker with ability to manage phone systems, records maintenance and people skills.
Skills
First Aid/CPR
Customer service
Organization
Relationship development
Problem resolution
Planning and coordination
People skills
People-oriented
Education and Training
Sacred Heart UniversityFairfield, CTExpected in ā ā:Pre-Medicine - GPA:
Guilderland High SchoolAlbany, NY, Expected in 06/2017 ā āHigh School Diploma: - GPA:
Certifications
First Aid/CPR
Experience
Ymca Of Metropolitan Chicago - Gym Receptionist Downers Grove, IL, 05/2019 - 08/2020
Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
Delivered extra linens, paper products, and toiletries to guests.
Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
Made sure that each guest room was locked after performing housekeeping services and maintained complete security of such rooms at all times.
Used specific cleaning products in each guest room as per company procedures.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
City Of Round Rock - Lifeguard Round Rock, TX, 06/2015 - 08/2019
Monitored daily pool activities and lifeguard performance.
Supervised lifeguard team of 3 and assigned daily tasks.
Tested lifeguards' skillsets using scenario simulations.
Trained new lifeguard staff and held weekly training sessions for existing team.
Taught team pool and deck safety rules and procedures.
Planned and ordered new equipment and supplies prior to peak season.
Relayed issues such as facility maintenance needs to supervisor.
Answered questions about facility hours, policies and programs.
Updated training manual by including new information such as sunblock and food policies.
Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
Reviewed supplies inventory regularly and reordered when stock ran low.
Oversaw equipment storage space by assigning cleaning and organizing duties.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Garnered valuable advice to new swimmers on specific techniques and provided tips on building strength.
Taught students lifesaving measures, including floating and treading and to never swim alone.
Monitored pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Maintained neat and clean pool area and clean water at all times.
Contacted emergency personnel and provided aid while waiting for further assistance.
Maintained strong proficiency in CPR, First Aid rescue techniques to provide optimal support to individuals in distress.
YMCA - Water Safety Instructor City, STATE, 01/2016 - 01/2018
Instructed students in basic to advanced swimming skills and techniques.
Acquired and maintained CPR and first-aid certification.
Kept operations in full compliance with federal and state water safety standards.
Promoted safe water practices, including preventive action, emergent response and first-aid.
Communicated with parents to discuss youth student progress and goals.
Demonstrated water safety and swimming techniques to students of varying skill levels.
Checked chemical level of pool before lesson commencement and notified maintenance department of any issues.
Supervised maintenance of pool and spa areas and notified safety department of issues requiring immediate resolution.
Documented each student's progress and gave constructive feedback for areas that could be improved.
Worked one-on-one with special needs students, delivering guidance and reassurance.
Cleaned, brushed and vacuumed pool 2 times per day.
Maintained strong proficiency in CPR, First Aid and current rescue techniques to provide optimal support to individuals in distress.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Monitored pool area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Maintained neat and clean pool area and clean water at all times.
Contacted emergency personnel and provided aid while waiting for further assistance.
Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
Engaged with students to help them acclimate to and become comfortable in pool.
Accomplishments
Made the dean's list every semester
Received Most Improved Award for varsity rugby team in 2018.
Received Fighter First Award for varsity rugby in 2019.
Activities and Honors
Varsity athlete- D1 Rugby.
Co-president of Sacred Heart University "Book Club."
Voulenteer regularly at Jewish Nursing home located in Fairfield in addition to assisting classrooms weekly at Bridgeport Elementary school.
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