Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Reliable employee offering 6 years of experience working in different industries such as food, resorts, and the gym. I am quick to learn new things and am always willing to do what is needed. I enjoy talking to others and making sure customers are always satisfied with their experience!

  • Guest relations
  • Lost and found procedures
  • Problem resolution
  • Take charge
  • Plates presentation
  • Credit card processing
  • Inbound and Outbound Calling
  • Linens and toiletries
  • Business operations
  • Customer Service
  • Preparation techniques
  • Safe food handling
  • Complaint resolution
Work History
01/2020 to 08/2020 Gym Receptionist Erickson Living | Warminster, PA,
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Maintained linen cart so that it was neat and organized.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Maintained inventory of items that were placed in each guest room.
  • Resolved company problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving membership issues.
  • Handled 30 calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
12/2016 to 08/2020 Busser Benchmark Hospitality | Montgomery, TX,
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
04/2019 to 10/2019 Golf Cart Attendant Cedar Fair Entertainment Company | New Braunfels, TX,
  • Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Monitored all play on golf course, including pace of play, repairing ball marks, fixing divots and verifying players tee off at scheduled times.
  • Increased customer satisfaction 100% by serving food, water and towels to golfers.
  • Shut down facility 4 times per week by turning off all lights, storing equipment and locking doors.
  • Prepared 70 golf carts per hour by stocking pencils, tees, scorecards and towels.
  • Used golf cart pickers to recover range balls.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
05/2016 to 12/2016 Food Prep Mountaindland One Stop | City, STATE,
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Expected in 05/2020 High School Diploma | Wasatch High School, Heber City, Utah, GPA:

Food handlers permit

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School Attended

  • Wasatch High School

Job Titles Held:

  • Gym Receptionist
  • Busser
  • Golf Cart Attendant
  • Food Prep


  • High School Diploma

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