Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Reliable employee offering 6 years of experience working in different industries such as food, resorts, and the gym. I am quick to learn new things and am always willing to do what is needed. I enjoy talking to others and making sure customers are always satisfied with their experience!
Skills
Guest relations
Lost and found procedures
Problem resolution
Take charge
Plates presentation
Credit card processing
Inbound and Outbound Calling
Linens and toiletries
Business operations
Customer Service
Preparation techniques
Safe food handling
Complaint resolution
Work History
01/2020 to 08/2020Gym ReceptionistErickson Living | Warminster, PA,
Responded to guest requests for assistance, toiletries and personal care items.
Replenished guest room supplies, including water glasses, toiletries, and paper products.
Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
Maintained linen cart so that it was neat and organized.
Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
Maintained inventory of items that were placed in each guest room.
Resolved company problems, improved operations and provided exceptional client support.
Increased customer satisfaction by resolving membership issues.
Handled 30 calls per day to address customer inquiries and concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
12/2016 to 08/2020BusserBenchmark Hospitality | Montgomery, TX,
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
04/2019 to 10/2019Golf Cart AttendantCedar Fair Entertainment Company | New Braunfels, TX,
Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Monitored all play on golf course, including pace of play, repairing ball marks, fixing divots and verifying players tee off at scheduled times.
Increased customer satisfaction 100% by serving food, water and towels to golfers.
Shut down facility 4 times per week by turning off all lights, storing equipment and locking doors.
Prepared 70 golf carts per hour by stocking pencils, tees, scorecards and towels.
Used golf cart pickers to recover range balls.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
05/2016 to 12/2016Food PrepMountaindland One Stop | City, STATE,
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Packaged, arranged and labeled ingredient stock, storing at established temperatures.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Education
Expected in 05/2020High School Diploma | Wasatch High School, Heber City, Utah, GPA:
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