Guest Services Supervisor Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Sports Enthusiast, highly motivated to break into the Sport Business Industry. As a student of the University of Genoa, Gannon University and the Florida Southern College , I was able to learn from the best professors in the business world and acquire a wide range of skills, especially in the area of sports business.

Work History
08/2020 to 12/2020 Data Entry Part-Time Noisefeed | City, STATE,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Added documents to file records and created new records to support filing needs.
  • Collected data on soccer players injuries, for creation of the new database Noisefeed Injuries.
05/2019 to 08/2019 Customer Success Representative - Part Time Wyscout S.P.A | City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Suggested new procedure to persuade cancelling customers to stay with company.
09/2018 to 05/2019 Intramural Referee Intramural Gannon University | City, STATE,
  • Verified accuracy of score calculations before winners were announced.
  • Explained and taught regulations and rules to players and coaches.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Promoted good sportsmanship among players.
  • Collected daily reports for improved efficiency during games.
05/2018 to 07/2018 Telecoverage Intern Wyscout S.P.A | City, STATE,
  • Football scouting and video analysis.
  • Cancellations, failed payments, promotion of “World Cup” package, help in the use of the Wyscout platform to international and national users.
  • Answered incoming telephone calls, took down messages and provided information.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Fluent in English, Italian and Spanish
  • Sales
  • Customer Service
  • Market Research
  • Proficient in Microsoft Word, Excel and PowerPoint
  • Licensed Youth Team Coach
  • Coach U.S 11 vs 11 Certification

Soccer Career Achievements:

  • 2019 PSAC West All-Conference First Team
  • 2019 United Soccer Coaches Atlantic Region First Team
  • 2019 United Soccer Coaches Scholar All-East First Team
  • 2019 United Soccer Coaches Scholar All-American
Expected in MBA | Master in Business Administration Florida Southern College, Lakeland, FL GPA:

Expected Graduation date: December 2021

Expected in 12/2019 Bachelor of Science | Sports Management And Marketing Gannon University, Erie, PA GPA:
  • Graduated cum laude

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Resume Strength

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Resume Overview

School Attended
  • Florida Southern College
  • Gannon University
Job Titles Held:
  • Data Entry Part-Time
  • Customer Success Representative - Part Time
  • Intramural Referee
  • Telecoverage Intern
  • MBA
  • Bachelor of Science