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Guest Service Representative Resume Example

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GUEST SERVICE REPRESENTATIVE
Summary
  • Polite and accommodating guest service representative bringing 2 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
  • Hardworking and reliable front desk agent with strong ability in guest relations and customer service. Offering good communication, problem solving and Organization skills. Highly organized, proactive and punctual with team-oriented mentality.
  • Hospitality management student with background in Hotel and Restaurant setting. Strong technical proficiency with work history in front desk, housekeeping, restaurant and kitchen. In-depth knowledge of opera
  • Knowledgeable and tolerant in Front Desk agent with experience successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
  • Multicultural guest service representative with 2 years of experience representing business and helping guests. Go-getter with pleasant attitude and well-developed interpersonal skills. Fluent in English and Tagalog.
  • Well-rounded individual with experience interacting with guests and resolving issues to propel customer satisfaction. Focused on resolving issues, greeting guests and overseeing guest queries and services within busy establishment. Polished and tolerant when handling high-stress situations using appropriate responses.
Skills
  • Hospitality services
  • Effective planning
  • Microsoft Office
  • Analytical mastery
  • Fluent in English and Tagalog
  • Conflict management
  • Team management
  • Reliable and trustworthy
  • Relationship building
  • Time management
  • Work ethic
  • Collaboration
  • Active listening
  • Experience in Events Management
  • Experience in Food Handling and Food service
  • Cooking
  • Baking
  • Proficient in FSPMS and Opera
  • Technologically savvy
  • Customer assistance and interaction
  • Hospitality background
  • Exceptional communicator
  • Decision making skills
  • Customer-oriented
Experience
Guest Service Representative / Company Name - City, State01/2020 - 01/2021
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
Housekeeper / Company Name - City, State04/2018 - 05/2018
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Front Desk Agent / Company Name - City, State12/2016 - 12/2017
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
Education and Training
Holy Angel University - City11/2019Bachelor of Science: Hotel And Restaurant Management
  • Completed professional development in

“Professional Development and Public Relations for Hospitality (HPDPR)”

“Personality Development and Work Ethics”

“Career Talk”

“Proper Sanitation”

  • Completed certification for the Accreditation Commission for Programs in Hospitality Administration
  • Majored in

· Food and Beverage Service Operation and Control system

· Hotel and Restaurant Accounting

· Hotel and Restaurant Sales and Marketing

· Principles of Management

· Front Office Service

· Personal Development and Public Relations for Hospitality Professional

· Principles of Tourism

· Baking and Pastry production

· Commercial Cooking

· Food Safety and Sanitation

· Tourism Planning and Development

· Basic Finance

· Fundamental of Economics

· Business Communication in Tourism and Hospitality Setting

· Principles of Marketing

· Catering/banquet

L' Altra Montessori School - City03/2009High School Diploma
Additional Information

PERSONAL INFORMATION:

Age: 28

Date of Birth: August 25, 1992

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Resume Overview

School Attended

  • Holy Angel University
  • L' Altra Montessori School

Job Titles Held:

  • Guest Service Representative
  • Housekeeper
  • Front Desk Agent

Degrees

  • Holy Angel University - City11/2019 Bachelor of Science : Hotel And Restaurant Management
    L' Altra Montessori School - City 03/2009 High School Diploma

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