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Guest Service Representative Resume Example

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MC
GUEST SERVICE REPRESENTATIVE
Professional Summary

I offer 23 years experience of Customer Service experience. I am dedicated and hard working and have learned and accomplished many Core values. I enjoy helping others and strive to help them better themselves. I enjoy building Teams and working together to achieve goals. I am interested in Floating General Manager and excited to grow with InTown Suites

Work History
Schulte Hospitality Group - Guest Service RepresentativeStevensville , MI03/2019 - Current
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
  • Run reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
  • Kept accounts in balance and ran daily reports to verify totals
  • Maintain transaction security by verifying payment cards against identification
  • Follow Daily Action Plan
  • Provide instructions to associates
  • Run property in absence of General Manager
  • Assist other properties when in need
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
Stonemor Partners - Sales RepresentativeEast Bank , WV11/2001 - 12/2013
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Demonstrated products and specific features at customer locations and special events
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Networked at events and by phone to expand business profits and revenues
  • Set up appointments with potential and current customers to promote new products and services
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Responded to telephone and in-person requests for information
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Key Holder
  • Responsible for Nightly Deposits
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Trained and mentored new sales representatives
Funko - Retail Sales LeadPuyallup , WA01/2014 - 03/2019
  • Issued receipts and processed refunds, credits, or exchanges
  • Monitored customers for signs of security concerns and escalated issues to management
  • Assisted customers with locating and choosing merchandise in any store department
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Listened to customer needs and desires to identify and recommend optimal products
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Assisted customers by answering questions and fulfilling requests
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Safety Manager for 3 Years
  • Assisted Donation Attendants
  • Responsible for Round Up program
  • Responsible for Production numbers each day, issuing goals to production associates
  • Worked with and Trained Program Participants including AARP, View program through local Social Services, and our work training programs
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
Accomplishments

Management Skills Training

Safety Training

Sales Training

Provided staff and work program participants with training

Responsible for operations when upper Management is unavailable

Skills
  • Cash Handling
  • Time management
  • Problem-solving skills
  • Team building
  • Communications
  • First Aid/CPR
  • Organization
  • Team management
  • Project organization
  • Process improvement
Education
06/1999Poquoson High SchoolCity, StateHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Formatting
  • Word choice
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  • Strong summary
  • Typos

Resume Overview

School Attended

  • Poquoson High School

Job Titles Held:

  • Guest Service Representative
  • Sales Representative
  • Retail Sales Lead

Degrees

  • High School Diploma

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