Guest Service Representative Resume Example Intown Suites

GUEST SERVICE REPRESENTATIVE

Professional Summary

I offer 23 years experience of Customer Service experience. I am dedicated and hard working and have learned and accomplished many Core values. I enjoy helping others and strive to help them better themselves. I enjoy building Teams and working together to achieve goals. I am interested in Floating General Manager and excited to grow with InTown Suites

Work History

InTown Suites - Guest Service RepresentativeNewport News, VA03/2019 - Current

Greet guests at front desk and engaged in pleasant conversations while managing check-in process
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
Run reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
Kept accounts in balance and ran daily reports to verify totals
Maintain transaction security by verifying payment cards against identification
Follow Daily Action Plan
Provide instructions to associates
Run property in absence of General Manager
Assist other properties when in need
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Updated customer accounts with add-on room charges, including minibar use and room service bills

Ntelos - Sales RepresentativeHampton, VA11/2001 - 12/2013

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
Demonstrated products and specific features at customer locations and special events
Performed cold-calling and follow-ups with leads to secure new revenue
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
Utilized various sales techniques to develop relationships with customers and drive sales
Networked at events and by phone to expand business profits and revenues
Set up appointments with potential and current customers to promote new products and services
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Responded to telephone and in-person requests for information
Built strong rapport with clients by understanding needs and clearly explaining products
Key Holder
Responsible for Nightly Deposits
Adapted sales techniques to specific clients and promoted products based on individualized client needs
Trained and mentored new sales representatives

Goodwill Industries Of Central Va - Retail Sales LeadNewport News, VA01/2014 - 03/2019

Issued receipts and processed refunds, credits, or exchanges
Monitored customers for signs of security concerns and escalated issues to management
Assisted customers with locating and choosing merchandise in any store department
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
Listened to customer needs and desires to identify and recommend optimal products
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Opened and closed store independently when needed and prepared nightly bank drop for manager
Assisted customers by answering questions and fulfilling requests
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Safety Manager for 3 Years
Assisted Donation Attendants
Responsible for Round Up program
Responsible for Production numbers each day, issuing goals to production associates
Worked with and Trained Program Participants including AARP, View program through local Social Services, and our work training programs
Assisted customers with signing up for store loyalty programs and provided details about key benefits

Accomplishments

Management Skills Training

Safety Training

Sales Training

Provided staff and work program participants with training

Responsible for operations when upper Management is unavailable

Skills

Cash Handling
Time management
Problem-solving skills
Team building
Communications

First Aid/CPR
Organization
Team management
Project organization
Process improvement

Education

06/1999Poquoson High SchoolPoquoson, VAHigh School Diploma

Resume Overview

Companies Worked For:

InTown Suites
Ntelos
Goodwill Industries Of Central Va

School Attended

Poquoson High School

Job Titles Held:

Guest Service Representative
Sales Representative
Retail Sales Lead

Degrees

High School Diploma

Guest Service Representative Resume Example

Resume Score: 80%

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