guest service representative resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

I offer 23 years experience of Customer Service experience. I am dedicated and hard working and have learned and accomplished many Core values. I enjoy helping others and strive to help them better themselves. I enjoy building Teams and working together to achieve goals. I am interested in Floating General Manager and excited to grow with InTown Suites

  • Cash Handling
  • Time management
  • Problem-solving skills
  • Team building
  • Communications
  • First Aid/CPR
  • Organization
  • Team management
  • Project organization
  • Process improvement
Work History
Guest Service Representative, 03/2019 - Current
Schulte Hospitality Group Stevensville, MI,
  • Greet guests at front desk and engaged in pleasant conversations while managing check-in process
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
  • Run reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
  • Kept accounts in balance and ran daily reports to verify totals
  • Maintain transaction security by verifying payment cards against identification
  • Follow Daily Action Plan
  • Provide instructions to associates
  • Run property in absence of General Manager
  • Assist other properties when in need
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
Sales Representative, 11/2001 - 12/2013
Stonemor Partners East Bank, WV,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Demonstrated products and specific features at customer locations and special events
  • Performed cold-calling and follow-ups with leads to secure new revenue
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Networked at events and by phone to expand business profits and revenues
  • Set up appointments with potential and current customers to promote new products and services
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Responded to telephone and in-person requests for information
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Key Holder
  • Responsible for Nightly Deposits
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Trained and mentored new sales representatives
Retail Sales Lead, 01/2014 - 03/2019
Funko Puyallup, WA,
  • Issued receipts and processed refunds, credits, or exchanges
  • Monitored customers for signs of security concerns and escalated issues to management
  • Assisted customers with locating and choosing merchandise in any store department
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
  • Listened to customer needs and desires to identify and recommend optimal products
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Assisted customers by answering questions and fulfilling requests
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Safety Manager for 3 Years
  • Assisted Donation Attendants
  • Responsible for Round Up program
  • Responsible for Production numbers each day, issuing goals to production associates
  • Worked with and Trained Program Participants including AARP, View program through local Social Services, and our work training programs
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
High School Diploma: , Expected in 06/1999
Poquoson High School - Poquoson, VA
Status -

Management Skills Training

Safety Training

Sales Training

Provided staff and work program participants with training

Responsible for operations when upper Management is unavailable

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Resume Overview

School Attended

  • Poquoson High School

Job Titles Held:

  • Guest Service Representative
  • Sales Representative
  • Retail Sales Lead


  • High School Diploma

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