guest service representative resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Waitress experienced in taking food orders, safely handling food while checking for proper temperatures. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Works well under pressure
  • Food and beverage handling expert
  • Ability to handle fast-paced environment
  • Excellent guest service skills
Virgil I Grissom High School Huntsville, AL Expected in 2013 GED : - GPA :
  • Managed front desk operations with very little staff.
  • Supported all kitchen operations when chef was absent.
  • Answered telephone calls and responded to inquiries.
First Hospitality Group Inc - Guest Service Representative
Omaha, NE, 02/2013 - 04/2015
  • Kept records of room availability and guests' accounts, manually or using computers.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Increased hotel revenue, profits and market share through Marriott's !00% program.
  • Assisted guests with any special requests during their visits.
Marriott International - Insider
Meridian, ID, 2012 - 06/2012
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Accurately measured ingredients required for specific food items.
Panda Chinese And Japanese - Waitress and Food Prep
City, STATE, 03/2010 - 10/2013
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.

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Resume Overview

School Attended

  • Virgil I Grissom High School

Job Titles Held:

  • Guest Service Representative
  • Insider
  • Waitress and Food Prep


  • GED

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