Dedicated individual motivated to maintain customer satisfaction, contribute to company success and willing to learn.
Strong organizational skills
Energetic work attitude
Guest Service AmbassadorJul 2017 to Current The Beverly Center － Los Angeles, CAManaged quality communication, customer support and product representation for each customer. Guaranteed positive customer experiences and resolved all customer complaints. Accurately logged all daily interaction with customers and report to management. Regularly sought the opportunity to help and suggest customers to stores. Furthermore, I expressed appreciation and invited customers to return to the mall.
Cashier/BaristaJun 2016 to Mar 2017 Cafe Ugo － Culver City, CACross-trained and provided back-up for other customer service representatives when needed.Trained a variety of new employees. I was a host, working the front of the house. Made various drinks, non-alcoholic and alcoholic. I was also a server from time to time at my station. I answered the phone, took orders and made deliveries when needed. Plus, assisted with catering orders.
Sales AssociateNov 2015 to Feb 2016 Cotton On － Los Angeles, CAAssisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Stocked and rotated inventory regularly.
Education and Training
High School Diploma2015Alexander Hamilton High School － Los Angeles, CAStudent body government representative. Editor in Chief for yearbook. 3.5 GPA.
In Progress2019California State University of Northridge － Northridge, CAPart of various clubs. Part-time student.