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guest relations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Licensed Cosmetologist with Esthetician Certifications. Fifteen years of experience with a proven track record of exceptional performance. Possess outstanding knowledge of skin care regimens and treatment procedures. I am a tenacious individual who is willing to work extra hours and go the extra mile to ensure complete client and management satisfaction. My schedule is open and flexible. Microsoft Office (9 years), Teaching (5 years), Guest Service (10+

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

[Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] and [Task] abilities. Proven history of [Skill] and [Skill].

Capable [Job Title] offering [Number] years of experience and drive to take on new role with growing salon. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Successful at building loyal clientele base.

Skills
  • Customer relations
  • Log updates
  • Complaint logging and resolution
  • Scheduling proficiency
  • Social media networking
  • Community relations
Experience
04/2014 to 12/2019
Guest Relations Silverspot Cinemas Brookfield, WI,
  • Greeting and registering patients.
  • Escort patients to their assigned room for pre and post-surgical procedure.
  • Reviewed patients/guest paperwork and resolved problems promptly.
  • Oversaw services in lobby and guest lounge spaces.
  • Contacted patients/ health proxy to check on satisfaction and inquire about improvement suggestions.
  • Collaborated with event coordinators to organize meetings and special events.
04/2000 to 03/2014
Esthetician/Salon Manager Feraras The Salon And Spa City, STATE,

Proactively created enhanced customer experience with the use of tools, technology, merchandise, to identify business driving opportunities.

  • Assisted customers in all aspects of service fulfillment.


  • Attended all product training classes and seminars.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
01/2000 to 01/2014
Esthetician/Salon Cordinator Feraras The Salon And Spa City, STATE,
  • 1.
  • Primary duty is to ensure that appearance of every client's skin is treated appropriately and that any skin related issues or diseases are efficiently managed.
  • 2.
  • Take client medical history and record all information in the database.
  • 3.
  • Ensure all equipment and tools are sterile and treatment rooms are sanitized.
  • Educated clients on skin care procedures and products.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Answered multi-line phone, returned clients calls and scheduled appointments.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Sold salon-exclusive skin care products and encouraged service upgrades.
  • Trained new staff on range of spa services offered.
01/1995 to 09/2010
Head Cosmetician Capellos Salon And Day Spa City, STATE,

Fostered clean and sanitary work environment to protect customers and staff from infection.

  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Scheduled appointments for customers using internal software system.
  • Handled cash and credit card payments daily with consistent accuracy.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Streamlined cleaning processes for treatment rooms to decrease wait times.
Education and Training
Expected in 06/1988 to to
Associate: Business
Erie Community College - Buffalo, NY
GPA:
Expected in 08/2019 to to
N.Y.S. Cosmetology License N.Y.S. Esthetician Certification Assessments Verbal Communication — Proficient:
- ,
GPA:

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Resume Overview

School Attended

  • Erie Community College

Job Titles Held:

  • Guest Relations
  • Esthetician/Salon Manager
  • Esthetician/Salon Cordinator
  • Head Cosmetician

Degrees

  • Associate
  • N.Y.S. Cosmetology License N.Y.S. Esthetician Certification Assessments Verbal Communication — Proficient

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