Driven, personable empathetic Customer Service Specialist with over 6 years remote home office experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control. Bringing over 6 years experience supporting escalated hospitality guest concerns ranging from simple to complex issues. Focused on surpassing the customer expectations, driving team success and retaining brand loyalty. Ready to transfer top-notch customer service experience, active listening and creative problem-solving skills to Mutual of Omaha as a Customer Care Analyst -Remote. Skillset enhances customer experiences by employing service-oriented behaviors, understanding customer needs, as well providing customized solutions to build continued brand loyalty. Efficiency-driven and well organized with a team-oriented mentality, inherently understand the need for good case systems documentation. Well-versed in excellent customer satisfaction working in 24/7 uptime environment. Seeking to join solid organization with a mission statement that aligns with own values and the opportunity for growth. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Past Club Secretary - Current Board Member
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: