Customer Relationship Professional offering over 6 years of remote hospitality call center experience resolving simple to complex issues. Focused on surpassing the customer expectations, driving team success and brand loyalty. Ready to expand guest customer service experience, active listening and analytical problem-solving skills back to Hilton as a Remote Sales and Customer Service Representative. Skillset enhances customer experiences by employing service-oriented behaviors, understanding customer needs, consultative approach using discovery to uncover needs and provide customized solutions. Efficiency-driven and well organized with a team-oriented mentality, inherently understand need for good case documentation utilizing Salesforce and other CRM platforms. Well-versed in customer satisfaction and working in 24/7 uptime environment. Accustomed to providing individualized guest service, including managing VIP requests. Proficient in coordinating reservations, updating accounts and promoting customer satisfaction. Easily adaptable to high-pressure, dynamic situations. Seeking to join solid organization with a mission statement that aligns with own values and the opportunity for growth.
Past Club Secretary - Current Board Member
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