gsl 2 resume example with 12+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
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Experience
02/2019 to Current GSL 2 Tony C's Coal Fired Pizza | Round Rock, TX,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
03/2013 to 04/2018 Assistant General Manager Zaxby's Chicken Fingers & Buffalo Wings | City, STATE,
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Oversaw payroll preparation and administration for staff.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Met business targets with streamlined operations strategies.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Motivated and led team members to work together to achieve targets.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Developed and implemented promotions and publicity programs to achieve remarkable business increase.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Helped team develop specialized projects, events and promotions.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Forecasted customer demand to set prices or credit terms for goods or services.
06/2009 to 04/2013 Material Handler /Machine Operator Luxfer Gas Cylinders | City, STATE,
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Operated forklift to place finished products on skids and transport to warehouse.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Monitored and observed production line to watch for pile-ups and jams.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Prepared machine for production processes by equipping with required tools and parts.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Verified production orders prior to starting set-up.
- Lubricated parts and performed minor maintenance to improve machine function.
- Operated multiple fabricating machines, cutoff saws, shears and forming or spinning machines.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Used daily system logs to document production information, discussing issues with management.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Separated products according to weight, grade and size of material to produce final product.
- Measured and weighed items to meet quality standards and prevent waste.
- Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
- Monitored production line, watching for pile-ups or jams.
- Classified defects from finished orders for record tracking and statistics.
- Met or exceeded target for on-time customer shipments.
- Produced quality products by palletizing, packaging and assembling finished items.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Used hand trucks and forklifts to unload, load and transport items.
- Hand-assembled needed parts with bolts and screws.
- Measured and graded batches of raw materials to feed into production machinery.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
Education and Training
Expected in 06/2004 High School Diploma | Orange High School, Hillsborough, NC
- Participated in Construct, [Semester, Year]
- [Captain or Leader] of [Team Name]
- [Position] for [Team Name], [Year] to [Year]
- [Group or Club] Member, [Year]
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Resume Overview
School Attended
- Orange High School
Job Titles Held:
- GSL 2
- Assistant General Manager
- Material Handler /Machine Operator
Degrees
- High School Diploma
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