Gsa Logistics Specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.

  • Database Management
  • ERP software proficiency
  • Data management
  • Planning and Coordination
  • Supervision
  • Excellent work ethic
  • Import/export requirements knowledge
  • Validating supplies
  • Inventory restocking
  • Updating logs
  • Organization and Time management
  • Self-motivated professional
Work History
GSA/Logistics Specialist, 11/2017 - Current
Ascendum Grand Rapids, MI,
  • Achieved reduction in delay time through on-time warehouse operations and deliveries
  • Boosted customer satisfaction ratings by providing effective solutions
  • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
  • Eliminated process lags by overseeing logistics assets to fulfill customer demand.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service
  • Led shipping and delivery quality control by managing downtime resulting in increased revenue
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities
  • Increased customer satisfaction by resolving delivery issues.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Office Manager/PC Implementation Specialist, 10/2010 - 11/2015
CTS Technology Solutions City, STATE,
  • Organized project implementation resources and leveraged expertise to assist organizational rollout
  • Evaluated and defined internal and customer needs, implementing processes to address requirements
  • Documented specialized data and requirements to address business demands
  • Led custom product training and deployment to meet organizational goals
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Assessed business needs and problem areas to create focused solutions network connectivity
  • Enhanced and reconstructed computer systems resulting in 95% increased efficiency for business end-users
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Led the IT team in delivery of PC project, resulting in successful delivery time
Office and Design Assistant, 02/2009 - 03/2010
SanSegal Sportswear City, STATE,
  • Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget
  • Conducted market research to understand trends and customer preferences
  • Completed order information by filling out order forms and handling cash advances and receipts
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy
  • Consulted with designers to identify requirements for each project
  • Planned project concepts by researching and studying information
  • Maintained consistent use of graphic imagery in materials and other marketing outreach
  • Collaborated with vendors to align style consistency with other marketing materials
Quality Assurance Software Tester, 02/1997 - 03/2009
Computer Marketing Corporation City, STATE,
  • Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions
  • Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes
  • Used proprietary software to report, track and monitor defects
  • Improved product usability by creating feature enhancement requests and performing systems analysis on existing products
  • Conducted software compatibility tests with programs, hardware, operating systems or network environments
  • Provided technical support during software installation and configuration
  • Used proprietary IVR and web-based UI to create and execute automated test scripts
  • Troubleshot with end-users and development teams to reproduce, investigate and debug software
  • Handled computer system troubleshooting and provided technical support to entire team for computer operations.
  • Built and provided basic end-user troubleshooting and desktop support on Microsoft Windows applications
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Addressed all questions and concerns from end users regarding the internal financial institution software
  • Centralized information for over 300 credit unions' financial activities
  • Trained and supported end-users with software, hardware and network standards and use processes
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience
  • Performed tests of functionality, security and performance of different workstations and devices
Associate of Science: Computer Programming, Expected in 05/1990
Utah Valley University - Orem, UT

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Resume Overview

School Attended

  • Utah Valley University

Job Titles Held:

  • GSA/Logistics Specialist
  • Office Manager/PC Implementation Specialist
  • Office and Design Assistant
  • Quality Assurance Software Tester


  • Associate of Science

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