Gsa Logistics Specialist resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Skills
Database Management
ERP software proficiency
Data management
Planning and Coordination
Supervision
Excellent work ethic
Import/export requirements knowledge
Validating supplies
Inventory restocking
Updating logs
Organization and Time management
Self-motivated professional
Work History
GSA/Logistics Specialist, 11/2017 - Current Ascendum – Grand Rapids, MI,
Achieved reduction in delay time through on-time warehouse operations and deliveries
Boosted customer satisfaction ratings by providing effective solutions
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
Eliminated process lags by overseeing logistics assets to fulfill customer demand.
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service
Led shipping and delivery quality control by managing downtime resulting in increased revenue
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities
Increased customer satisfaction by resolving delivery issues.
Adhered to social distancing protocols and wore mask or face shield at all times.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Interacted with software application developers and customer service teams to clarify design specifications, test requirements, and address defect resolutions
Created and executed automated software test plans, test cases and test scripts to uncover, identify and document software problems and causes
Used proprietary software to report, track and monitor defects
Improved product usability by creating feature enhancement requests and performing systems analysis on existing products
Conducted software compatibility tests with programs, hardware, operating systems or network environments
Provided technical support during software installation and configuration
Used proprietary IVR and web-based UI to create and execute automated test scripts
Troubleshot with end-users and development teams to reproduce, investigate and debug software
Handled computer system troubleshooting and provided technical support to entire team for computer operations.
Built and provided basic end-user troubleshooting and desktop support on Microsoft Windows applications
Installed, modified and repaired software and hardware to resolve technical issues.
Addressed all questions and concerns from end users regarding the internal financial institution software
Centralized information for over 300 credit unions' financial activities
Trained and supported end-users with software, hardware and network standards and use processes
Managed customers' expectations of support and technology functionality in order to provide positive user experience
Performed tests of functionality, security and performance of different workstations and devices
Education
Associate of Science: Computer Programming, Expected in 05/1990 - Utah Valley University - Orem, UT GPA:
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