Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Trend forecasting
Cross-functional team management
Sales team development
Policy/program development
Supervision and training
Performance improvements
Staff training and development
Schedule management
Sound judgment
Customer experiences
Leadership and team-building
Inventory control
Goal setting
Computer-savvy
Calm under pressure
Purchasing and planning
Client relations
Complex problem solving
Employee development
Staff supervision
Team building and motivation
Team oversight
Safety assurance
Training and coaching
Employee scheduling
Financial document control
Safety protocol
Experience
01/2020 to CurrentGSAPetco | Milford, MA,
Managed customer complaints and rectified issues to complete satisfaction.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided property details to patrons, including dining areas, pool, spa, and fitness center.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Input customer data using Check-Inn software and made immediate updates to reflect room changes.
Worked with management and staff to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Managed all front desk operations for the busy high-volume hotel.
Monitored reservations to track incoming parties and special events.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction
10/2019 to 01/2020Postal Service ClerkPetco | Minot, ND,
Operated mail processing equipment and manually sorted mail.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Delivered mail to residents and businesses within the assigned area.
Offered support and advice to newer personnel to improve performance.
Optimized area coverage by setting and adjusting effective schedules.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.
Operated forklifts and other heavy equipment to move large items and containers.
Help customers fill out change of address forms and reports for lost or stolen mail.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Set goals and operating procedures that maximized employee effectiveness.
Assisted customers in receiving oversized parcels by carrying items inside.
Recommended and sold services such as insurance and tracking.
Improved customer satisfaction by planning more effective routes and updating service standards.
07/2016 to 10/2019Postal Service ClerkUSPS | City, STATE,
Organized and supervised activities in colonial Beach post office, including organizing and processing incoming and outgoing mail.
Supervised daily post office operations and updated procedures to increase overall productivity.
Resolved complex issues and over 20 daily customer complaints.
Collected rent for over one-thousand post office boxes and kept detailed records using RSS and Webbats.
Oversaw hiring and training of new employees.
Maintained a100% customer satisfaction rate by quickly and professionally settling disputes.
Evaluated the performance of several employees to increase customer and employee satisfaction.
Installed anew system and performed general maintenance.
Prepared and submitted an annual report on finances and administrative activities of city projects.
Drafted six reports per day on Excel.
Managed credentialing for site employees, consultants, and subcontractors.
Implemented safety surcharge to help fund internal and contracted public safety services.
Streamlined chain of command and internal structural roles, relationships, and responsibilities.
Improved customer satisfaction by planning more effective routes and updating service standards.
Drove retail sales by promoting and selling stamps, envelopes and money orders.
Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Recommended and sold services such as insurance and tracking.
Set goals and operating procedures that maximized employee effectiveness.
Assisted customers in receiving oversized parcels by carrying items inside.
Operated mail processing equipment and manually sorted mail.
Optimized area coverage by setting and adjusting effective schedules.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Offered support and advice to newer personnel to improve performance.
Operated forklifts and other heavy equipment to move large items and containers.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Help customers fill out change of address forms and reports for lost or stolen mail.
Delivered mail to residents and businesses within the assigned area.
Utilized factors such as package shape and final destination to sort into correct bins for delivery.
01/2014 to 07/2016GSARiver Edge Inn | City, STATE,
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Managed customer complaints and rectified issues to complete satisfaction.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Set and optimized employee schedules to secure the proper coverage for all shifts.
Managed all front desk operations for the busy high-volume hotel.
Secured guest valuables in main safe or individual boxes.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Monitored reservations to track incoming parties and special events.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Provided property details to patrons, including dining areas, pool, spa, and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Arranged special accommodations for guests to maintain optimal satisfaction
Education and Training
Expected in Associate of Applied Science | Psychology/ Social WorkRappahannock Community College, Saluda, VA, GPA:
Expected in 06/2003Occupational Foods | Northern Neck Technology Center , Warsaw VA, GPA:
Expected in 06/2003GED | Washington & Lee High School, Montross, VA, GPA:
Activities and Honors
Safety in the workplace has always been important to, while with the USPS I have served and safety captain and moved my way up to safety Ambassador at the Colonial Beach Post Office. I also served as lead clerk for the Colonial Beach Post Office until I moved up to the Higher Level clerk serving under the Postmaster.
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