Guest Service Attendant who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Reliable and punctual
Written and oral communication skills
Reading comprehension skills
Excellent communication skills
Customer- and service-oriented
Cash handling accuracy
Inventory control procedures
Ability to mediate disputes
10/2015 - 11/2016
Target － Fort Myers, FLGSAAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Held each team member accountable for achieving brand and performance goals.
06/2014 - 10/2016
Target － Fort Myers, FLCashier Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape.
05/2013 - 05/2014
Steak N Shake － Liberty, MOServerApportioned and served food to patrons. Stocked cabinets and serving areas with condiments, and refilled condiment container. Accepted payment from customers and made change as necessary. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Took orders from patrons for food or beverages. Communicated with customers regarding orders, comments, and complaints.
08/2012 - 04/2013
Jose Peppers － Liberty, MOHead HostIn
charge of training all newly employed team members. Greeted the guests, light
cleaning duties, assisted with services, communicated well with the other staff in order to create a
positive guest experience.
Florida SouthWestern State College － Fort Myers, FL, USAAssociate of Arts: General Studies
University South Florida － Sarasota, FL, USABachelor of Science: Communication Science Disorders