Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Customer-focused Reservation Coordinator with 11 years experience.Skilled Reservations Coordinator committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Ability to train and direct staff.

Fulfilled all supervisory duties when Group Sales Manager was on vacation.
Appointed by Smithsonian Enterprises Director of Theater and Groups Sales manager for special tasks and large scale projects.
Customer Assistance
  • Worked with company organizations such as Worldstrides and diligently completed all assigned tasks, working overtime as needed.
Group Sales and Reservation Coordinator, 08/2006 to Current
Smithsonian Enterprises, ,
  • Greet and respond to incoming calls to provide appropriate  information requested by customers.
  • Formulate and enforce group sales policies, procedures and quality assurance measures.
  • Collaborate with ticketing programmer on formatting the details of our vouchers for individuals/groups
  • Network and present our offers to tour operators
  • Organize meetings with vendors and clients to connect business ideas
  • Book group reservations and maintain the order
  • Handle and deposit monies, when mailed directly to our center
  • Audit Invoices from McDonald's and Restaurant Associates vendors
  • Reconcile Prepaid vouchers  

Theater Hostess/Customer Service Representative, 08/2005 to 07/2006
Smithsonian Business Ventures, ,
  • Greet and assist museum visitors, staff, and customers
  • Handle all monies securely
  • Wash 3D glasses using a washer and dryer machine system and chemicals
  • Assist customers with special needs with special devices 
  • Assist large group of people entering and exiting the theater
Hair Cuttery - Stylist Assistant/Cashier/Receptionist/Customer Service Representative, 03/2004 to 08/2004
, ,
  • Greet and assist customers entering and exiting the salon
  • Assist stylists with inventory, product selling and setting up appointments
  • Assist stylists with washing and styling customers hair 
  • Tally and make bank deposits daily
Education and Training
: Business, Expected in 2017
Ashworth College - ,
Coursework in Administrative Assistant
  • Microsoft Office, certified in Outlook, Word, and Excel
  • Assist in Auditing for McDonald's and RA food vendors
  • Assist in Provenue Ticketing program

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ashworth College

Job Titles Held:

  • Group Sales and Reservation Coordinator
  • Theater Hostess/Customer Service Representative
  • Hair Cuttery - Stylist Assistant/Cashier/Receptionist/Customer Service Representative


By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: