Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Customer-focused Reservation Coordinator with 11 years experience.Skilled Reservations Coordinator committed to addressing customer concerns with speed, accuracy and professionalism.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.Ability to train and direct staff.
Accomplishments
Fulfilled all supervisory duties when Group Sales Manager was on vacation.
Appointed by Smithsonian Enterprises Director of Theater and Groups Sales manager for special tasks and large scale
projects.
Customer Assistance
Worked with company organizations such as Worldstrides and diligently completed all assigned tasks, working overtime as needed.
Experience
Group Sales and Reservation Coordinator, 08/2006 to Current Smithsonian Enterprises – , ,
Greet and respond to incoming calls to provide appropriate information requested by customers.
Formulate and enforce group sales policies, procedures and quality assurance measures.
Collaborate with ticketing programmer on formatting the details of our vouchers for individuals/groups
Network and present our offers to tour operators
Organize meetings with vendors and clients to connect business ideas
Book group reservations and maintain the order
Handle and deposit monies, when mailed directly to our center
Audit Invoices from McDonald's and Restaurant Associates vendors
Reconcile Prepaid vouchers
Theater Hostess/Customer Service Representative, 08/2005 to 07/2006 Smithsonian Business Ventures – , ,
Greet and assist museum visitors, staff, and customers
Handle all monies securely
Wash 3D glasses using a washer and dryer machine system and chemicals
Assist customers with special needs with special devices
Assist large group of people entering and exiting the theater
Hair Cuttery - Stylist Assistant/Cashier/Receptionist/Customer Service Representative, 03/2004 to 08/2004 – , ,
Greet and assist customers entering and exiting the salon
Assist stylists with inventory, product selling and setting up appointments
Assist stylists with washing and styling customers hair
Tally and make bank deposits daily
Education and Training
: Business, Expected in 2017 Ashworth College - , GPA: Coursework in Administrative Assistant
Skills
Microsoft Office, certified in Outlook, Word, and Excel
Assist in Auditing for McDonald's and RA food vendors
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Resume Overview
School Attended
Ashworth College
Job Titles Held:
Group Sales and Reservation Coordinator
Theater Hostess/Customer Service Representative
Hair Cuttery - Stylist Assistant/Cashier/Receptionist/Customer Service Representative