Group Reservation Sales Agent resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I have over 13 years of experience in customer service. I am a positive up beat person, hard working and have many talents to bring to the table. I have had many different jobs and would be a benefit to any company.
Skills
Travel Reservations
Customer Reservations
Travel Sales
Telephone Reception
Phone Etiquette
Issue Resolution
Fare and Fee Calculations
Customer Documentation Review
Reservation Confirmation
Data Entry
Payment Processing
Problem-Solving
Customer Service
Detail Oriented
Computer Reservation Software
Verbal and Written Communication
Calm Under Pressure
Group Travel
Staff Training
Flexible Schedule
Safety Protocols and Procedures
Education and Training
University of PhoenixTempe, AZExpected in 04/2014 ā āAssociate of Arts:Health Administration - GPA:
Experience
Iron Hill Brewery - Group Reservation Sales Agent Wilmington, DE, 09/2003 - 02/2006
Answered incoming calls from prospective customers to assist and promote offerings.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify and recommend best products and services.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Amentum - Cashier Boise, ID, 06/2003 - 06/2003
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Relayed information on availability, pricing and discounts to customers.
Researched and resolved customer issues.
Reviewed guest information and payment options, checking for accuracy and completeness.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Onboarded new employees in time reporting and payroll systems.
Processed rehires, transfers, terminations, garnishments and withholdings.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
Supervised proper processing of garnishments, offered child support and distributed wage assignments.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Followed IRS guidelines and state regulations when submitting payroll taxes.
Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
Determined proper handling of financial transactions and approved transactions within designated limits.
Managed payroll and time and attendance systems.
Responded to employee inquiries regarding payroll and timekeeping.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Stayed current on multi-state and local tax laws and remedied changes immediately.
Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
Managed accounts payable for organization of 35 personnel.
Managed accounts payable for organization of [Number] personnel.
Msasiaglobal - Data Entry Lead City, STATE, 02/1990 - 02/2000
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Identified and corrected data entry errors to prevent duplication across systems.
Reviewed and updated account information in company computer system.
Adhered to strict data confidentiality policies to prevent information leakage.
Proofread documents and edited materials to correct grammar and spelling mistakes.
Maintained quality levels above prescribed minimums to support team productivity.
Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Verified and logged deadlines in response to daily inquiries and requests.
Compiled, sorted and verified digital data against source documents.
Updated departmental standard operating procedures and database to accurately reflect current practices.
Reviewed source documents to locate required data for entry.
Compiled and documented statistical information for reports.
Transferred written information into databases to maintain consistent, accurate client records and project details.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Obtained scanned records and uploaded into company databases.
Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Accomplishments
I worked for my Associates Degree. Was named employee of the quarter at Binions. Worked my way up from telephone operator to assisting the Manager of the hotel.
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