Group Reservation Sales Agent resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I have over 13 years of experience in customer service. I am a positive up beat person, hard working and have many talents to bring to the table. I have had many different jobs and would be a benefit to any company.

  • Travel Reservations
  • Customer Reservations
  • Travel Sales
  • Telephone Reception
  • Phone Etiquette
  • Issue Resolution
  • Fare and Fee Calculations
  • Customer Documentation Review
  • Reservation Confirmation
  • Data Entry
  • Payment Processing
  • Problem-Solving
  • Customer Service
  • Detail Oriented
  • Computer Reservation Software
  • Verbal and Written Communication
  • Calm Under Pressure
  • Group Travel
  • Staff Training
  • Flexible Schedule
  • Safety Protocols and Procedures
Education and Training
University of Phoenix Tempe, AZ Expected in 04/2014 Associate of Arts : Health Administration - GPA :
Iron Hill Brewery - Group Reservation Sales Agent
Wilmington, DE, 09/2003 - 02/2006
  • Answered incoming calls from prospective customers to assist and promote offerings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Amentum - Cashier
Boise, ID, 06/2003 - 06/2003
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Relayed information on availability, pricing and discounts to customers.
  • Researched and resolved customer issues.
  • Reviewed guest information and payment options, checking for accuracy and completeness.
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
Northland Laboratories - Payroll Specialist
Philadelphia, PA, 02/2000 - 11/2000
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Supervised proper processing of garnishments, offered child support and distributed wage assignments.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Managed payroll and time and attendance systems.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Stayed current on multi-state and local tax laws and remedied changes immediately.
  • Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Managed accounts payable for organization of 35 personnel.
  • Managed accounts payable for organization of [Number] personnel.
Msasiaglobal - Data Entry Lead
City, STATE, 02/1990 - 02/2000
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Compiled, sorted and verified digital data against source documents.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Reviewed source documents to locate required data for entry.
  • Compiled and documented statistical information for reports.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Obtained scanned records and uploaded into company databases.
  • Volunteered to assist with special office projects, successfully completing tasks prior to deadlines.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

I worked for my Associates Degree. Was named employee of the quarter at Binions. Worked my way up from telephone operator to assisting the Manager of the hotel.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Group Reservation Sales Agent
  • Cashier
  • Payroll Specialist
  • Data Entry Lead


  • Associate of Arts

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