Dependable and dedicated customer service representative with a broad range of customer service and sales experience. Highly skilled in customer service, sales, and multitasking. Providing exceptional service, building loyal relationships and solving problems to generate repeat business.
Exceptional customer service
Superb interpersonal skills
MS Office expert
Group Housing Coordinator, Marriott Hotel, July 1999-CurrentPhiladelphia, PaProcess all reservation requests, changes, and cancellations received by
phone, fax, or mail. Identify guest reservation needs, determine
appropriate room type, and verify availability of room type and rate.
Answer questions about
property facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department.
Oversee accuracy of room blocks and reservations. Input group rooming
lists using reservation systems, revise room blocks to maintain the
required number of available rooms, and keep organized files of all
groups. Set-up proper billing accounts according to Accounting policies. Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Move, lift, carry, push, pull, and
place objects weighing less than, equal to, or more than 10 pounds without
assistance. Perform other reasonable job duties as requested by