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Group Fitness Instructor Resume Example

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GROUP FITNESS INSTRUCTOR
Professional Summary

Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve physical strength, stamina and health. Enthusiastic Wellness Coach experienced in personal fitness support and group fitness coaching. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Multi-talented Group Fitness Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced Group Fitness Manager with over 11 years of experience in Fitness and Wellness Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Company Name - Group Fitness InstructorCity, State02/2014 - Current
  • Provided guidance and inspiration to class members and recommended additional fitness resources.
  • Offered inspiration and guidance to all club members and group event patrons.
  • Recruited club members for group classes and challenge groups.
  • Established classes to effectively match skill and learning levels of all participants.
  • Utilized fitness expertise and creativity to develop Cycle, Strength and Hiit classes.
  • Instructed group fitness classes of up to 80 members.
  • Served as point of reference for fitness expertise within club.
  • Promoted fitness center programs such as Bodypump and Cycle programs.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Company Name - Group Fitness ManagerCity, State02/2020 - 03/2020
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Met or exceeded monthly revenue and training goals.
  • Built strong relationships with members to promote health, wellness and available services.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased member satisfaction by resolving group fitness room issues including equipment, lighting, electrical, mic and atmospheric conditions for class type.
  • Worked with group fitness memberss to understand needs and provide classes to members who are wanting specific formats.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Led group fitness instructor team indelivery of specific format choreography and coaching, resulting in maximum positive member feedback.
  • Developed team communications and information for team unity.
  • Resolved conflicts and negotiated mutually beneficial agreements regarding member feedback.
  • Updated and maintained budgets for both locations along with bi weekly payroll for both teams managed.
  • Put together launches for brand specific exercise programs.
  • Interviewed and auditioned new potential group fitness instructors.
  • Hired and let go instructors as necessary.
  • Kept inventory of all equipment quarterly.
  • Oversaw member numbers per class to ensure goals are being maintaned specific to the format and gym.
  • Ensured group fitness schedule was set adequetely for time slot. Maintained variety of class formats and times based on member requests and feedback along w class member counts.
Company Name - Customer Service SupervisorCity, State09/2019 - Current
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Interpreted management directives to define and document administrative staff processes.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Prepared daily phone recordings reports to assist business leaders with key decision making and strategic operational planning.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
Company Name - Strive and Drive Fitness Boot CampCity, State04/2010 - 02/2014
  • Created and and managed self owned Boot Camp for multiple locations.
  • Ensured the safety of the members through functional workouts and correcting form as necessary during workout sessions.
  • Self advertised to increase income as needed via social media, phone calls, advertisments via flyers.
  • Oversaw the health and well being of each member by tracking results in both nutrition and fitness programs catered to each member.
  • Oversaw financials to ensure proper budgeting and income was correctly recorded for reviews at a later date.
  • Maintained a safe environment for members to exercise during class instruction.
  • Maintained any health issues with members by noting in file and proper observation to member specified regarding issues.
  • Ensured proper communication between self and members for any changes in schedule with necessary advanced notice.
  • Collected correct amount of dues once monthly with accurate notation in files and proper receipting to member for member bookings as well.
  • Created challenges and special workouts for members to help access their challenge zone.
Skills
  • Body composition evaluations
  • One-on-one coaching
  • Health education
  • Group Instruction
  • Supervision
  • First Aid/CPR
  • Customer Service
  • MS Office
  • Team Building
  • Business Operations
  • Regulatory Compliance
  • Budgets
  • Communications
  • Relationship Development
  • Team Management
  • Process Improvement
  • Problem Resolution
Education
05/1997Allen High SchoolCityHigh School Diploma
Certifications
  • First Aid/CPR Certified
  • Salesforce
  • Group Fitness Instructor
  • Personal Trainer (NFPT)
  • Indoor Cycling Instructor (NFPT)
  • Les Mills Bodypump
  • Les Mills RPM
  • H.I.T.T. (High Intensity Interval Training) certification
  • CORE Training
  • Resistance Band Training
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Resume Overview

School Attended

  • Allen High School

Job Titles Held:

  • Group Fitness Instructor
  • Group Fitness Manager
  • Customer Service Supervisor
  • Strive and Drive Fitness Boot Camp

Degrees

  • High School Diploma

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